Customer Service & Admissions - Moorabbin Hospital

Monash Health exists to reimagine care, so that people can live their best lives. 

We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience. 

As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice. 

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

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About Us    

Our Customer Service and Admissions Team at our Moorabbin Site is now looking for professional, empathetic and motivated individuals to join us in a frontline customer service role at the Main Reception.   

Working alongside other Administration Officers, you’ll be the first point of contact for people coming into the hospital.    

About the Role    

We are recruiting for a part time role, working 5 day shifts per fortnight at Moorabbin Hospital, Bentleigh East. The shifts are likely to be 7.00am to 3pm.  

Working as part of a dedicated team, you’d receive your roster for work at least two weeks in advance, to help you plan your time and accommodate any other commitments you have.  In addition, you’d have to opportunity to pick up additional shifts at other hospitals in the Monash Health network when colleagues take periods of significant leave or when we need your support with covering other absences.      

Our Reception/Admissions Department at Moorabbin Hospital is open seven days a week to enable us to meet the healthcare needs of the community we serve. Our shifts currently have varying start and finish times (largely between 7:00am and 8:00pm) and may change from time to time as our services further develop and grow. This role is particularly important as it is usually the first point of contact for people entering the hospital and sets the tone for their experience with us. In addition to providing a warm, welcoming greeting to people approaching you at reception, your key responsibilities would also include:   

• Providing an equally high standard of customer service to people you interact with over the phone.  

• Utilising a number of software systems to support your work and assist consumers      

• Ensuring timely, complete and accurate entry of data and details when admitting and updating patient details into a range of systems.     

We use iPM as our Patient administration system. You would also need to work with our VAED audit reports and may be asked to undertake other related administrative duties.    

About You/ What You Need    

We are a caring, patient-focused team, working in a busy, varied environment every day.  We’re looking for someone who shares our patient-focused outlook and who is motivated to apply their strong administration and customer service skills to a dynamic workplace. To be considered, we’ll look for you to demonstrate these attributes:   

• Excellent communication skills, including demonstrated listening skills, and sensitivity to the feelings of others   

• Strong office administration skills and an ability to rapidly grasp the challenges of a busy workplace where multi-tasking is a must  

• Passion for performing your work to a consistently high standard    

• Ability to prioritise tasks as circumstances change, so that critical and/or urgent tasks are completed on time  

• Aptitude for learning new systems and processes quickly    

Flexibility to accommodate shift work and ability to work at other Monash Health sites if needed is essential.   

Previous experience working in healthcare administration, with an understanding of medical terminology such as iPM, SMR and EMR systems will be highly regarded.     

If you don’t have a healthcare background, but can demonstrate the following, please let us know:   

• proven success working in a busy office administration role  

• excellent customer service and communication skills; and an aptitude and passion for learning new systems and processes

Our Culture and Values 

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement. 

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence. 

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do. 

We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time. 

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.