Administrative Officer - Adult Mental Health

Monash Health exists to reimagine care, so that people can live their best lives. 

We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience. 

As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice. 

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network. 

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About the Role 

We are seeking a highly organised Administrative Officer to join our team on a part time, ongoing basis to work at Casey Hospital based at Berwick.  In this role, you will be guided under the leadership of the Casey Emergency Psychiatric Services Manager and working with the broader Casey Adult Mental Health team. 

In this vital role, you will provide frontline administrative and reception support, ensuring the smooth day-to-day operation of a busy mental health service. You will be the first point of contact for consumers, families, carers and stakeholders, delivering professional, welcoming, and responsive service across phone, email, and in-person interactions.  

• Provide a professional and compassionate first point of contact for all enquiries 

• Manage busy reception, phone systems, and correspondence 

• Deliver high-quality administrative support to clinicians and the EPS Manager 

• Maintain accurate and timely data entry and reporting (CMI and other systems) 

• Coordinate medical records, documentation, and information requests in line with privacy requirements 

• Support service operations including stock management, invoices, bookings, and equipment tracking 

• Assist with meeting coordination, minute taking, and report preparation 

• Contribute to continuous improvement and quality service delivery 

This Role works up to 4 days a week in conjunction with other administrative officers to ensure a 7 day a week service is maintained. 

About You 

To be successful in this role, you will bring the following demonstrated skills, experience, and attributes: 

• Demonstrated experience in administration, ideally within health or mental health services 

• Excellent communication and customer service skills 

• Strong organisational skills with the ability to prioritise competing tasks 

• Confidence working with multiple IT systems (e.g. Microsoft 365, EMR/iPM/CMI or similar) 

• Ability to work both independently and as part of a multidisciplinary team 

• A professional, respectful, and adaptable approach 

• A qualification in administration or equivalent experience is highly desirable. 

Why you will love working with us 

We are a highly skilled, supportive, and welcoming team where the only limit in your career is you.  

Upon your appointment, we will provide you with:
 

• Opportunities for ongoing learning and development 

• A strong focus on employee wellbeing and safety 

• Inclusive workplace culture that values diversity and belonging 

• The chance to make a real difference in the mental health care journey of our community 

For a confidential discussion and to explore this opportunity further, please reach out to Greg Arundel, Casey EPS Manager on 0427 525 744 or via email Gregory.Arundel@monashhealth.org 

Position Description can be found here

Our Culture and Values 

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement. 

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence. 

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do. 

We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time. 

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.  

How to Apply 

Applications are accepted via the Monash Health online eHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’ Applications will be screened upon receipt and selection activity may commence prior to the closing date.  

Applications Close: 23 June, 2026