Administrative Officer - Emergency Medicine

Monash Health is a great place to work

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. 

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About the Role

Joining our team as an Emergency Administration Officer, your desire to help others especially in their urgent situations, will be well met by this job. You will be the first contact for many visitors to our 24 hour emergency area.

You must create an excellent first impression of Monash Health by providing a friendly, courteous, and professional greeting to all visitors to the Emergency Department either by telephone or in person, and to support them in relation to the purpose for their contact and/or visit. Along with other Administration tasks as they arise. The Emergency Department Administrative Officer position is a key multi skilled role in registering, admitting, transferring, and discharging all patients who attend the Emergency Department. The role also provides administrative support to the medical and nursing staff and responding to patient enquiries within the Emergency Department 

About Us

Our Emergency Department at Casey Hospital in Berwick, services the communities and surrounds of Casey and     Cardinia. Over 66,000 people present to the emergency department each year. 

Inclusive of medical, surgical, paediatric, maternity, mental health and subacute. We have recently expanded with the addition of general medical beds, additional operating theatres, Cardiac Care Unit, Intensive Care Unit and increase of pathology and pharmacy services. We are currently seeking to increase our resources to meet this demand and the needs of our community. 

About You

To ensure your success in this role you will bring the following demonstrated skills, experience and knowledge: 

• Provide a friendly, courteous, and professional greeting and support to all visitors/patients 

• Answer and assist incoming callers in a friendly, courteous, and professional manner at all times 

• Ensure an appropriate standard of presentation of the reception area 

• Administrative support to the Administration Manager and medical employee as appropriate 

• Maintain strict confidentiality regarding material accessed and not limited to patient records, team meetings and meeting minutes. 

• Provide a high standard of data entry and data accuracy to the inpatient management systems 

• Maintain currency of internet knowledge news 

• Advanced computer skills 

• Excellent interpersonal and communication skills 

• Knowledge of Medical Terminology 

• Effective time management and prioritising skills 

• Friendly and informative customer service 

• Ability to work in a team environment and autonomously 

• Adaptable to change with processes and technical systems 

Respectfully, applications from recruitment agencies will not be accepted. 

For a confidential discussion and to explore the opportunity further, please call Josephine Xanthis on 0447 213 247.

Position Description can be found here

Vacant Shifts Available - Casey ED can be found here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date. 

Applications close: 28 May 2025