General Services Manager - Casey Hospital & Casey Early Parenting Centre
Berwick, VIC, AU, 3806
Monash Health exists to reimagine care, so that people can live their best lives.
We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience.
As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice.
Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.
To see first-hand what our colleagues think about working here, take a look at the following short videos monashhealth.org/careers.
Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.
Help shape the future of healthcare at Monash Health and embark on a rewarding career where your dedication makes a difference in people’s lives.
About the Role
This hands-on operational management role is responsible for delivering high-quality, customer-focused services to patients, staff, visitors, and the broader community. Working closely with your teams, you will provide strong operational leadership, drive service excellence and continuous improvement, and support high-performing teams across multiple sites. You will ensure operations are efficient, safe, compliant, and delivered in a timely manner to patients, wards, and departmental services.
A key focus of the role is maintaining exceptional standards of quality and presentation, ensuring compliance with organisational policies, legislative requirements, and National Standards. This includes leading quality initiatives and managing corrective actions where required.
Reporting to the Support Services Manager and working closely with departmental leads, you’ll be responsible for:
- Employee performance, engagement, development, rostering, and training compliance
- Managing financial performance through effective budgeting and resource allocation
- Ensuring adherence to safety, legislative, and accreditation standards
- Fostering a positive team culture focused on excellent patient and employee experiences
- Collaborating with clinical and non-clinical teams including, People and Culture, Recruitment, Finance, infection prevention, and external contractors
- Driving overall departmental performance and communication, including team leadership and budget management
This full time, ongoing role you’ll be based across the 2 sites in Berwick and Clyde. You may also be required to travel to other Monash Health sites to meet business needs; and as such a valid Victorian driver's licence is required.
About the Department
Support Services teams at Monash Health deliver patient assistance, cleaning and food services, critical to the smooth running of our hospitals and care facilities and make a significant contribution to our ability to provide high-quality patient care.
Join the Support Services team, bringing your highly motivated, professional acumen to lead the General Services team at Casey Hospital and Casey Early Parenting Centre.
About you
You are a people-focused professional leader with a genuine passion for customer service, supported by extensive direct experience managing support services or similar functions. You have a proven track record of success in leading and developing teams within large, complex organisations, and you bring strong capabilities in strategic thinking, analysis, planning, budgeting, and project management.
A confident communicator, you possess highly developed influencing and negotiation skills. You are an effective financial manager who leads by example, inspiring and empowering your team to perform at their best.
We are seeking a positive and motivational leader with a strong commitment to continuous improvement and customer service excellence. You will excel at building relationships and collaborating with a diverse range of stakeholders across the hospital, with the confidence to engage effectively at all levels.
To succeed in this role, you will demonstrate:
- Proven demonstrated experience managing large-scale general services operations, ideally within healthcare, or hospitality
- Strong leadership, communication, and stakeholder engagement skills
- Demonstrated ability to oversee operational functions with sound financial management, including budgeting and reporting
- Solid understanding of workplace safety, accreditation, and governance standards
- High level of computer literacy and the ability to produce clear, concise reports
- Strong organisational skills, with the ability to prioritise competing demands and meet tight deadlines
- Relevant leadership qualification (e.g. Diploma of Business or Certificate IV in Health Administration)
- Direct management experience in complex environments such as hospitals, hospitality, or aged care
- Certificate IV in Training and Assessment (desirable)
- Qualifications in quality management systems or HACCP (desirable)
Why you will love working with us
You’ll relish the chance to apply your people leadership expertise to support and develop a large, business critical team in Victoria’s largest and fastest growing public health service. We’ll provide you with mentorship and career guidance and a range of avenues to support your own professional development.
For a confidential discussion about how your skills and experience may suit this role, please contact Rucha Doke on 0499 706 217.
Position Description can be found here
Our Culture and Values
At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement.
Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.
You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.
We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time.
We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.
How to Apply
Applications are accepted via the Monash Health online eHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’
Applications will be screened upon receipt and selection activity may commence prior to the closing date.
Applications close: 14 April 2026