Patient Services Assistant - Emergency Department - Casey Hospital

Monash Health exists to reimagine care, so that people can live their best lives. 

We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience. 

As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice. 

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network. 

To see first-hand what our colleagues think about working here, take a look at the following short videos monashhealth.org/careers.

Help shape the future of healthcare at Monash Health and embark on a rewarding career where your dedication makes a difference in people’s lives.

About the Role:

Join our team as a Patient Services Assistant on a permanent part-time time ongoing basis to work General Services in the Emergency Department at Casey Hospital. These roles have responsibility for the effective provision of Emergency Department based support to the Nursing team in the delivery of patient care and incorporate cleaning and patient meal services, patient transfer between wards, mortuary transfers, and can involve patient lifting & turning inpatient bed areas under the direction of Nursing/Midwifery employees. These roles will provide a high-quality, customer-focused service to internal and external customers. Efficient communication and timely responses to requests for service are paramount for this position in achieving sustainable service delivery. The ideal candidate will enjoy working within a committed and fast-paced team that strives to consistently deliver high-quality and efficient cleaning services and patient care. 

PSAs play a vital role in supporting the clinical team in the delivery of patient care. They do a range of tasks including, but not limited to, cleaning, patient transfers, and equipment handling. Working as part of a team and on their own, PSAs are responsible for maintaining a high standard of cleanliness, safety, and patient support across the hospital.

Key responsibilities include, but not limited to:

• Patient transfers using equipment such as hoists, slides, bed movers and wheelchairs
• Daily ward cleaning, discharge room cleans, and unscheduled cleans
• Ensuring adherence to infection prevention protocols at all times.
• Patient discharge assistance
• Mortuary transfers
• Ward equipment, cleaning and transferring
• Ensuring patient privacy and dignity at all times
• Supporting clinical staff with patient care tasks as directed
• Physical work including lifting and manual handling

We currently have the following opportunities available: 

Position 1:  (Roster allocations are subject to change)

Days: Main ED- Monday 
Hours: 11.30 pm - 07.30 am
Total Hours per Fortnight: 15 hours

Position 2:  (Roster allocations are subject to change)

Location and Days: Main ED, Thursday
Hours: 5:00 pm -11:30 pm
Total Hours per Fortnight: 12 hours

About You

To be successful in this healthcare role, you will bring the following demonstrated skills, experience, and attributes:

• Experience in patient services within hospital, aged care or cleaning settings
• Strong knowledge of infection control and hygiene practices
• Passion for patient care, consistently demonstrating respect and empathy
• Reliable and punctual team member with strong verbal and written communication skills
• Intermediate computer skills to support daily tasks and documentation
• Ability to work independently and collaboratively within a team environment
• Committed to following manual handling, safety protocols and procedural instructions

Mandatory requirements of the role 

• Certificate III in Health Services Assistance

Why you will love working with us

As a PSA, you will play a vital role in supporting patient care while working within a supportive and inclusive team culture. Monash Health offers ongoing opportunities for professional development and leadership training. PSAs benefit from job stability within Victoria’s largest public health service, along with clear career pathways across support services.

As a Monash Health employee you will enjoy a variety of benefits, such as:

• Salary packaging.
• Novated leasing for vehicle options.
• Full-time employees accrue 5 week’s annual leave (pro rata for part-time employees).

• Onsite Gym options and ability to join Fitness Passport - your pass to an extensive choice of fitness facilities.
• Free annual flu vaccination.
• Uniform and laundry allowance.

About the Department / Program: 

Casey Hospital in Berwick is a major Monash Health facility offering emergency, maternity, surgical, mental health, and rehabilitation services. An expansion added new beds, operating theatres, and the hospital’s first intensive care unit to meet the needs of Melbourne’s growing south-east community. 

For a confidential discussion and to explore this opportunity further, please reach out to Rucha Doke at 0499706217

Position Description can be found here

Our Culture and Values 

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement. 

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence. 

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do. 

We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time. 

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.