General Services Supervisor - Boollam Boollam Aged Care Centre - Kingston Centre

Monash Health is a great place to work

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.

To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers.

Embark on a rewarding career and be part of a team where your dedication makes a difference in people’s lives.

Highly rewarding role.  Apply your exemplary leadership skills to a team dedicated to making a real difference in people’s lives.

About the Role

Monash Health’s Support Services have an exciting part time role 70 hours a fortnight on an ongoing basis within our General Services leadership team at the new Boollam Boollam Aged Care Centre (BBACC)! To help us further refine how best to care for our Aged Care Residents, an excellent opportunity is available for an outstanding individual to join us as General Service’s supervisor of our new 150 bed residential aged care facility in Cheltenham.

The Supervisor is responsible for the supervision of Patient Services Assistants, Environmental Services Assistant and Laundry Attendant staff. This role is perfect for those with dynamic leadership skills and a positive attitude with a passion for being part of a collaborative resident-focused team.

This is a fantastic opportunity for a General Services Supervisor to make their mark and lead a team of passionate and highly dedicated Patient Service Assistants (PSA), Environmental Service Assistants (ESA) and Laundry Attendants.

Reporting to the General Services Manager, this role also includes driving excellence across residential cleaning demands, linen, pest control, washroom, waste services and resident focussed service to ensure operational and Aged Care objectives are met.

As a valued and respected team member, you will be welcomed by a truly supportive and inspiring leadership team who encourage upskilling, growth and career development. 

In this role, you will be rostered to work in a rotating roster for 5 days a week between Monday – Sunday, working 07:30 – 15:00.

Key responsibilities of General Services Supervisor include but not limited to:  

• Lead and mentor a team of General Services talent 
• Actively contribute to a positive team culture 
• Roster management 
• Achieve accreditation for areas of responsibility 
• Meet service key performance indicators 
• Deliver high-quality customer focused services 
• Manage site-wide cleaning, waste, linen, resident movement requests, pest control and service style delivery.
• Training, best practice and workplace safety adherence.
• Ensure quality standards are not only met but strive to exceed them.

About Us

Support Services is responsible for the provision of non-clinical services that includes food services, resident support, porters, cleaning, linen, pest control, central production kitchen, waste management, car parking, hygiene services and some retail services.

Boollam Boollam: As the newest facility in the growing Monash Health network, this state-of-the-art aged care centre is in the final stages of completion and is scheduled for commissioning in mid-2025.  Its modern infrastructure will enable a broad service offering including:

• Personalised care plans for residents, to ensure their specific health and wellness needs are met
• Medical and nursing support available 24/7, with skilled staff available to manage a range of healthcare conditions
• Recreational activities and social programs designed to promote mental and physical wellbeing
• Specialised rooms, therapy areas, and community spaces for residents and their families
• Technological integration such as monitoring systems, telehealth options, and digital communication tools, all designed to enhance care

About You

To ensure your success in this role, you will have following demonstrated skills, experience and knowledge: 

• Demonstrated leadership skills to supervise and mentor a team is essential 
• Sound computer/digital skills required with roster management and Kronos knowledge desirable 
• Agility in multi-tasking and prioritising 
• Ensure high standard of cleaning, infection prevention best practice and cleaning requirements 
• Understanding of Victorian Aged Care Cleaning Standards 
• Able to undertake physical work including lifting, carrying and manual handling 
• Excellent communication skills and able to implement written instructions and company procedures  
• Understanding of patient identification procedures  
• High standard of integrity and confidentiality required at all times
• Diversity in use of cleaning equipment and knowledge
• One who takes on the responsibility of finding a way to ensure that tasks are completed daily.

In Return:

• Uniform and Laundry Allowance
• Supportive working environment
• Providing an important service to our patients
• Progressive career path potentials
• Pioneer in new Kingston Aged Care Building
• Exceptional Consulting teams to assist
• Ongoing training frameworks

In return you’ll enjoy:

• A collaborative working environment with highly regarded senior leadership
• Substantial clinical support through our Mental Health in-reach teams
• Significant opportunities to further extend your leadership skills
• The ability to showcase your passion for supporting older members of our community  

This is a rare opportunity to drive significant change for the better!

For a confidential discussion and to explore the opportunity further, please call Matthew on 0439 055 334.

Position Description can be found here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date. 

Applications close: 17 June 2025