Patient Relationship Officer - JMPH

Monash Health is a great place to work

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.

To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers.

Administration Patient Relationship Officer Role

Jessie McPherson Private Hospital

Working in healthcare has never been more important or meaningful 

• Join our administration team 

• Full-time and Part-time shifts available 

• Monday – Sunday, 24 hours, rotating roster 

• Make your mark and deliver exceptional administrative services in a high-level patient-centred care environment  

Jessie McPherson Private Hospital

Make A Difference To The Lives Of Others While We Make A Difference To Yours. 

Jessie McPherson Private Hospital has been caring for Victorians for over 90 years, playing a vital role in providing a range of specialist private hospital care for our community. 

We recognise our staff are the key to us delivering the excellent patient centred care we aspire to deliver. We provide our staff with a work environment that is supportive and fulfilling with opportunities for career growth and professional development. 

Our close affiliation with Monash Health allows staff the rare and desirable opportunity to work in a private hospital setting with access to tertiary facilities and support when needed. 

About the Role
The Patient Relationship Officer role operates within a range of competencies and skills that are required to ensure the effective and smooth management of admissions, discharges and transfers across the hospital. This is a permanent full-time or part-time position, working across multiple locations. You’ll be welcomed into a positive and supportive environment, passionate about delivering care to a diverse and growing local community. You’ll also enjoy working in brand new facilities in a dedicated heart hospital. The Victorian Heart Hospital will be Australia’s first dedicated heart hospital. 

Key duties and responsibilities: 

• Provide friendly, courteous & professional greetings and support to all visitors 

• Reception meet and greet 

• Admitting and discharging patients 

• Great customer service is essential for this role.  

• Working on a rotational roster 

About You 

You are a proactive individual who enjoys fast paced environment and is able to work effectively in an independent role. Prioritising comes naturally to you and being in a hospital environment you exhibit integrity, compassion, accountability, respect and excellence. 

What we are looking for? 

• Proficient computer skills  

• Positive attitude 

• Excellent customer service and communication skills 

• Proactive, organised and able to work autonomously 

• Excellent time management skills 

• Effective communication, interpersonal skills and the ability to incorporate phone etiquette. 

• Present with empathy and sincerely 

• Quick to learn new skills 

• Experience of iPM and webPAS systems will be beneficial 

Benefits of working at Jessie McPherson Private Hospital: 

• Salary packaging options that increase your take-home pay 

• 5 weeks annual leave for all full time employees (Pro rata for part-time) 

• On-site subsidised car parking 

• A comprehensive Health and Wellbeing program 

• Free flu vaccinations 

• Private health insurance at discounted rates 

• On-site fitness centre 

For a confidential discussion and to explore the opportunity further, please call Kathryn Findsen-Lees, Administration Manager - JMPH on 0476 233 346.

Position Description can be found here

Jessie McPherson recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Jessie McPherson we are relentless in our pursuit of excellence and work to our guiding principles. To learn more about our organisation visit monashhealth.org.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date. Offers of employment can only be made once all required probity checks have been completed. These include: 

• reference checks; 

• a clear Police Check conducted within the last three months; 

• a current Victorian Employee Working with Children's Check (or proof of payment for same) 

• Proof of immunisation. (COVID 19) 

As part of our selection process, you may be invited by email to participate in an on-camera video interview 

Applications close 16th October 2024.