Patient Services Assistant - Kingston Centre

Monash Health is a great place to work

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. 

To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers.

Embark on a rewarding career and be part of a team where your dedication makes a difference in people’s lives.

About the Role

Join our team as a Patient Services Assistant on a part time ongoing basis to work at the Kingston Centre, Chestnut Gardens or Yarraman. We have several roles on offer, Please indicte the roles you wish to apply for in order of preference in your application. In these roles, you will be rostered to work the following shifts each week subject to the position(s) selected below.

Position 1: Biala (Kingston Site)  - PSA -30 hrs per fortnight

Week 1:

Friday - 0700 - 1500 - 7.5hrs

Saturday - 1030 - 1830 - 7.5hrs

Week 2:

Friday - 0700 - 1500 - 7.5hrs

Saturday - 1030 - 1830 - 7.5hrs

Position 2: Allambee (Kingston Site)  - PSA - 28 hrs per fortnight

Week 1: NIL

Week 2:

Mon - 0700 - 1430 - 7hrs

Tues - 0700 - 1430 - 7hrs

Fri - 1100 - 1830 - 7hrs

Sun - 1100 - 1830 - 7hrs

Position 3 : Chestnut Gardens (Doveton)  - PSA - 62 hrs per fortnight

Week 1

Monday - 0730 - 1500 - 7hrs 

Tuesday - 0700 - 1530 - 8hrs

Wednesday - 0700 - 1530 - 8hrs

Sunday - 0730 - 1600 - 8hrs

Week 2

Monday - 0730 - 1500 - 7hrs 

Tuesday - 0700 - 1530 - 8hrs

Wednesday - 0700 - 1530 - 8hrs

Sunday - 0730 - 1600 - 8hrs

Position 4: Yarraman (Noble Park)  - PSA - 38 hrs per fortnight 

Week 1

Tuesday - 0730 - 1500 - 7hrs

Saturday- 1130 - 1530 - 1530 - 4hrs

Sunday - 0700 - 1530 - 8hrs

Week 2

Tuesday - 0730 - 1500 - 7hrs

Saturday- 1130 - 1530 - 1530 - 4hrs

Sunday - 0700 - 1530 - 8hrs

Your responsibilities will include, but are not limited to:

• Ward and department cleaning
• Patient transfers
• Bed making
• Use of lifting equipment, bed mover and wheelchairs
• Assisting nursing staff as requested
• Transfer and cleaning of ward equipment
• Ward errands
• Manage the picking of meals in a timely manner, following standard recipes 
• Manage the cleaning of kitchen and equipment 
• Deliver, distribute and collect all smartpak meal requirements 
• Ensure all Department of Health Food Service standards are achieved. 
• Report and maintain a comprehensive Preventative Maintenance Program. 
• Completion of food safety documentation in a timely manner 

About Us

Support Services is responsible for non-clinical services that includes food services, patient support, porters, cleaning, linen, pest control, central production kitchen, waste management, car parking, hygiene services and some retail services.

About You

To ensure your success in this role you will bring the following demonstrated skills, experience and knowledge:

• Certificate III Health Services Assistant (Essential)
• Current Food Safety qualification (essential) 
• Relevant food services certificate (minimum HLTFSE001 - Follow basic food safety practices) (essential) 
• Qualification in HACCP procedures and quality management systems (essential) 
• Previous experience as a Patient Services Assistant (Desirable)
• Excellent verbal and written communication skills
• A commitment to delivering excellent customer service
• Takes pride in your work with great attention to detail
• Has great time management skills and ability to prioritise tasks
• Excellent understanding of patient identification procedures
• Ability to comprehend and follow written instructions and procedures
• Able to undertake physical work including lifting, carrying and manual handling
• Excellent understanding of cleaning methodologies and infection control procedures
• A strong commitment to working effectively as part of a team
• Basic to intermediate computer/digital skills for our digital learning system

In Return,

• Uniform and Laundry Allowance
• Supportive working environment
• Providing an important service to our patients

Respectfully, applications from recruitment agencies will not be accepted.

For a confidential discussion and to explore the opportunity further, please call Matthew Tetley on 0439 055 334

Position Description can be found here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date. 

Applications close: 1st of November 2024