Patient Services Assistant - Kingston Centre

Monash Health is a great place to work

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.

To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers.

Embark on a rewarding career and be part of a team where your dedication makes a difference in people’s lives.
About the Role:
We are looking for a compassionate person, willing to put the comfort of patients first as you carry out your cleaning requirements. At times you will find yourself reassuring patients, or just engaging in conversation so that they have the most positive experience possible.  The ideal candidate will be an experienced Patient Services Assistant, who prefers a job where they are active and on the move with a strong focus on customer service during meal service and patient transfer between wards or activities. Responsibilities will include but not limited to:
•    Ward cleaning
•    Patient discharge assistance
•    Transfer & cleaning of equipment
•    Patient transfers with use of equipment; bed movers, wheelchairs and potential bus transport.
•    Assisting nursing staff as requested
The General Services department requires a qualified Patient Services Assistant to join the team at Kingston Centre (Cheltenham). We are recruiting for: Wednesday, Thursday and Friday 10.30am – 6.00pm (42 Hours per fortnight)
About Us:
Support Services is responsible for the provision of non-clinical services that includes food services, patient support, porters, cleaning, linen, pest control, central production kitchen, waste management, car parking, hygiene services and some retail services.
About You:
To ensure your success in this role you will bring the following demonstrated skills, experience and knowledge:
•    Excellent verbal & written communication skills
•    Excellent customer service skills to provide a personable approach to our patients and visitors at Monash Health.
•    A proactive approach and a team player
•    Take pride in your work with great attention to detail
•    Flexibility to change shifts, take on additional shifts or cover staff leave at short notice
Mandatory requirements of the role - qualifications, licences, memberships,
•    Certificate III Health Services Assistant
•    Excellent understanding of patient identification procedures.
•    Ability to comprehend and follow written instructions and procedures
•    Able to undertake physical work including lifting, carrying and manual handling
•    Excellent understanding of cleaning methodologies and infection control procedures
•    Ability to work with a cohesive team or individually to complete daily tasks
•    Basic to intermediate digital literacy
In Return
•    We will provide you with a supportive working environment
•    You will provide an important service to the patients in our care
•    Access to Monash Health in-house learning portals to further expand your skills and knowledge base 

For a confidential discussion and to explore the opportunity further, please call Matthew on 0439 055 334.

Position Description can be found here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

To learn more about our organisation visit monashhealth.org

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’ 

Applications will be screened upon receipt and selection activity may commence prior to the closing date. Respectfully, applications from Recruitment Agencies will not be accepted.

Applications close: 10 June 2025