Administration Officer - Release of Information
Clayton, VIC, AU, 3168
Monash Health is a great place to work
Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.
Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.
To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers.
About the Role
The Release of Information Administrative Assistant is responsible releasing patient information under the Freedom of Information and Release of Information Units, ensuring confidentiality and security of patient information is maintained at all times. Key result areas include:
- Processing of requests for health information from third parties within set timeframes
- Assisting incoming telephone enquiries in a polite and professional manner at all times
- Understanding and compliance with the Freedom of Information Act 1982 (Vic), Health Records Act 2001 (Vic), Health Services Act 1988 (Vic) and other relevant legislation
- Detailed understanding of the court system in Victoria and Australia
- Ability to multitask and complete work to a high standard while meeting legislative deadlines
- Ensure appropriate standard of presentation and maintenance of work area
- Liaise with other internal staff and departments across the organisation in a professional manner
As a part of large team, your responsibilities will also include:
-
Handling of incoming telephone calls and written requests from internal and external parties
-
Handling and maintaining medical records in accordance with standard operating procedures
-
General reception and customer service duties
-
Tracking the location of all medical records/documents that pass through the department, and those known to be located in other departments of the hospital
-
Preparation of hardcopy records for scanning
-
Processing Freedom of Information applications in preparation for send out to applicants
-
Facilitate the timely, efficient and confidential transfer of medical records or health information to external requestors
About You
You are highly organised, with great attention to detail, and you enjoy the variety that comes from a fast-paced clerical role where priorities can and do change. Multi-tasking comes naturally to you and in addition, you have well developed IT, written and verbal communication skills. Previous experience in a Scanning Centre is preferred but not essential.
Technical skills/ knowledge/ experience:
- Previous experience in an administrative or clerical environment, preferably in health-related area (desirable)
- Excellent computer skills and a willingness to learn new software packages
- Demonstrated knowledge of Victoria’s health services and an understanding of the processes, supports and challenges that exist for patients when accessing these services
- Medical terminology knowledge (desirable)
Employee benefits include:
-
Salary packaging to optimise your take home pay
-
Onsite parking
-
Onsite gym and fitness centre
For a confidential discussion and to explore this opportunity further, please reach out to Hayley Capiron - Release of Information Manager on (03) 9594 1371.
Position Description can be found here
We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.
How to Apply
Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’
Applications will be screened upon receipt and selection activity may commence prior to the closing date.
Applications close: 17 March 2026