Administration Officer

Monash Health is a great place to work

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.

To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers.

About the Role 

You will be choosing a career with meaningful work to support patients through their Outpatient journey, ensuring smooth communication and using efficient processes. You will experience diverse tasks and gain a level of experience in all areas of administration while forming relationships throughout all areas of Monash Health. 

4 vacancies available: 

• 2 x Part Time Administration Clerk 8:30am – 4:30pm (64 hours a fortnight, set days available to discuss between Mon-Fri)
• 2 x Part Time Administration Clerk 8:30am – 4:30pm (48 hours a fortnight, set days available to discuss between Mon-Fri)

This role is based in Monash Medical Centre, Clayton, Victoria. Flexible working arrangements offered, once training complete.  

Responsibilities

As a part of large team, your responsibilities will include but not limited to:  

• Handling patient queries via telephone, in a call centre environment
• Processing referrals from both internal and external sources

• Accurate entry of information into a variety of systems including iPM and SMR  

• Handling of incoming telephone calls and written requests from internal and external parties.  

• Liaising with patients and internal parties to arrange patient appointments
• Sending correspondence to both internal and external parties with referral status updates

• Facilitate the timely and efficient care for patients in the Outpatient setting

About You 

What You Bring: 

• Excellent customer services skills and ability to remain calm and helpful in a challenging or changing environment. 

• Attention to detail coupled with ability to priority competing tasks and deadlines 

• Able to work autonomously as well as part of a wider team 

• Hardworking, passionate, proactive dedicated work ethic 

• Flexible, adaptable, and inclusive team member 

• Ability to learn new computer software with ease 

What You Need: 

• Excellent verbal & written communication skills 

• Effective time management skills including planning and organisational skills    

• Ability to maintain confidentiality and privacy of patient information 

• Exceptional attention to detail  

Employee benefits include:  

• Salary packaging to optimise your take home pay  

• On site subsidised staff parking  

• On site gym and fitness centre  
• Flexible working environment
• Comprehensive Employee Assistance Program (EAP)
• Access to Monash Health in-house learning portals to further expand your skills and knowledge base

For a confidential discussion, please contact Jesse Watts Email: jesse.watts@monashhealth.org

Position Description can be found here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date. 

Applications close: 18th February, 2025.