Administrative Officer (Phone Room Clerk) - Elective Surgery Services

Monash Health exists to reimagine care, so that people can live their best lives. 

We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience. 

As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice. 

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

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Help shape the future of healthcare at Monash Health and embark on a rewarding career where your dedication makes a difference in people’s lives. 

About the Department / Program 

The Elective Surgery Department is responsible for the administration of planned surgery for patients. The team of administrative clerks and nurses work closely together to plan, book and organize patients, logistics and communications around planned surgery 

About the Role 

Join our team as a phone room clerk on a part time (24 hours/3 days per week), ongoing basis to work at Moorabbin Hospital based at Bentleigh East. In this role, you will be guided under the leadership of the Perioperative & Elective Services Manager and working with the broader Elective Surgery Services team. 

• To provide the administrative component for elective admissions within the Surgery and Interventional services program including patient inquiries 

• Provide a friendly, courteous and professional greeting and support to all consumers  

• Take incoming calls from patients enquiring about planned surgery 

• Communicate via email and phone to Elective Surgery staff 

• Registering patients onto systems 

About You 

To be successful in this healthcare role, you will bring the following demonstrated skills, experience, and attributes: 

• Proficient computer skills / data entry 

• Flexibility to work at different Monash Health sites is essential 

• Ability to read, write and speak English fluently 

• High level of personal presentation 

• Familiarity with medical terminology       

Why you will love working with us 

Ours is a connected team with strong shared values and an unwavering commitment to excellence. We are a highly skilled, collaborative, and welcoming team where the only limit in your career is you. Upon your appointment, we will provide you with: 

• A supportive and cohesive sub-team, working within a larger consumer relations team. 

• Professional development courses, seminars and mentoring. 

• Opportunities for you to use your experience in the role to inform and drive initiatives within the broader units and programs. 

• Salary packaging. 

• Onsite Gym options and ability to join Fitness Passport - your pass to an extensive choice of fitness facilities.

Our Culture and Values 

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement. 

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence. 

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do. 

We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time. 

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.