Administrative Officer - Audiology

• Monash Medical Centre (Clayton & Moorabbin), Cranbourne Community Hospital 

• Full-time and/ or Part-time Ongoing Positions Available

About Us 

Monash Audiology provides comprehensive diagnostic audiological assessments for paediatric and adult patients across Monash Health sites in South Eastern Melbourne and Victoria. Our team is committed to delivering high-quality care and support to patients and their families. 

About the Role 

We are seeking an enthusiastic and motivated Administrative Secretary to join our dynamic team. This role is based primarily at Monash Audiology – Moorabbin, Clayton, and Cranbourne Community Hospital, with occasional support across other Monash Health sites. 

As an integral part of our service, you will provide administrative and clerical support to ensure smooth day-to-day operations. Your responsibilities will include: 

• Scheduling patient appointments and managing arrivals/departures 

• Updating patient details in the Patient Administration System (iPM) 

• Handling telephone enquiries and preparing reports 

• Processing orders via IPROC and assisting with general administrative tasks 

• Supporting medical and administration staff as required 

Healthcare administration is fast-paced, and our secretaries play a vital role in creating a welcoming and efficient environment for patients and families. 

About You

We are looking for a proactive, organised individual who can work autonomously and as part of a team. You will demonstrate: 

• Previous experience in an administration environment 

• Proficiency in Microsoft Word, Excel, and Windows applications 

• Experience with iPM & SMR systems (highly desirable) 

• Familiarity with Medilink Professional appointment system (desirable) 

• Ability to process revenue and perform daily banking reconciliation 

• Knowledge of IPROC and PBRC systems 

• Excellent interpersonal and communication skills 

• Strong organisational skills and ability to manage multiple tasks 

• Fundamental medical terminology knowledge (desirable) 

• Attention to detail and accuracy in clerical tasks 

What We Offer: 

• Training and ongoing professional development 

• Access to supervision and peer support 

• Salary packaging options 

• Inexpensive car parking 

• On-site gym and childcare facilities at Clayton 

Location 

Monash Audiology operates across multiple Monash Health sites: 

• Monash Medical Centre – Clayton 

• Monash Children’s Hospital – Clayton 

• Monash Medical Centre – Moorabbin 

• Cranbourne Integrated Care Centre 

Our Culture and Values 

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement. 

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence. 

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do. 

We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time. 

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.