Administrative Officer Cath Lab Bookings

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Administration Officer - Cardiac Cath Lab Bookings & Scheduling 

About the Program

Part of the wider Ambulatory Services team, the Cardiac Cath lab deliver an innovative model to centralise all booking services at the heart hospital. Our Cardiac Ambulatory Services is a ‘one stop shop’ providing patients with an efficient, streamlined, and integrated approach to the patient journey within a multidisciplinary team focus, with vastly reduced duplication and patient movements, and standardisation of care.

About the Role

The Victorian Heart Hospital’s Cardiac Cath Lab Booking & Scheduling Administration Officer is a pivotal role in creating an excellent first impression and ensuring optimum patient care and actively contributing to the functioning of the Cardiac Catheter Labs at the Victorian Heart Hospital (VHH). A multifaceted role requiring a range of administrative duties to be completed in a timely, accurate and positive manner. 

Key Responsibilities

Reporting to the Administration Cardiac Cath Lab Team Lead, a key focus of this role is to provide efficient and timely booking services for all elective (public and private) patients undergoing procedures in the heart hospitals Cardiac Cath Labs.

Working closely with a multidisciplinary team including the Cardiac Cath Lab and Structural Heart Clinical Coordinator you will be:

• Critical to this role is the ability to create an excellent first impression by providing a friendly, courteous, and professional greeting to patients and carers, relevant stakeholders, and employees.
• Assisting with the prioritisation of the procedure lists.
• Supporting patients and stakeholders in resolving their queries

About You  

You are a highly effective communicator with strong organizational and time management abilities, a keen eye for detail, and well-developed analytical and problem-solving skills. In addition to this, you will also have the following demonstrated skills, experience and knowledge:

• Experience in scheduling patients for appointments
• Sound knowledge of IPM/EMR particularly waiting list management.
• Highly developed knowledge of data requirements (VINAH), patient management systems workflows, & high  data standards 
• Proficient computer skills, strong understanding of Microsoft Office, confidence with a range of patient management systems and software packages
• Exceptional communication skills, verbal and written
• Excellent organisational and time management skills with a demonstrated ability to function autonomously in a self-directed manner
• Medical terminology
• Able to work autonomously and part of the cardiology team
• Contribute as part foster a culture that encourages positive working relationships and a safe workplace
• Capacity to participate as an effective team member & assist in achieving Victorian Heart Hospital key performance indicators.

What We Offer
Ours is a connected team with strong shared values and an unwavering commitment to excellence. We are a highly skilled, collaborative, and welcoming team where the only limit in your career is you. Upon your appointment, we will provide you with;

• A supportive and cohesive sub-team, working within a larger consumer relations team.
• Professional development courses, seminars and mentoring.
• Opportunities for you to use your experience in the role to inform and drive initiatives within the broader units and programs.
• Salary packaging
• Onsite subsidised staff parking
• Discounted banking (BankVic)

• Comprehensive health and wellbeing programs to all employees. This includes the Employee Assistance Program for counselling and coaching support as well as mental health training, digital wellbeing and financial wellbeing programs.

• Onsite Gym options and ability to join Fitness Passport - your pass to an extensive choice of fitness facilities.

• Through partnerships with Medibank Private and HCF, Monash Health also offers employees cost-effective corporate private health insurance cover.

For a confidential discussion and to explore the opportunity further, please reach out to Amanda Turner Interim Director Clinical Operations | Ambulatory Services

0487 146 995

Position Description can be found here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date. 

Applications close: 22nd May 2025