Administrative Officer - Childrens

Monash Health exists to reimagine care, so that people can live their best lives. 

We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience. 

As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice. 

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

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About Us 

Monash Children’s Complex Care Program is funded by and coordinated in collaboration with the Royal Children’s Hospital (RCH) Complex Care Hub. The Monash Children's (MC) Complex Care service supports and coordinates care needs and requirements for families with babies/ children with complex medical/ nursing needs who require ongoing medical intervention beyond a hospital admission. 

About the Role 

We are now looking for a highly motivated and experienced Administration Officer to join this passionate and specialised service to provide day to day administrative support to the Complex Care team. Your specific responsibilities in this role will include:

• Providing high quality customer related service, and varied office, administration and clerical duties 

• Maintaining comprehensive departmental databases 

• Ensuring accurate compilation of data to enable issuing of monthly invoices to both Internal and External stakeholders 

• Supporting the Team Leader and broader Complex Care team in the development, quality enhancement and evaluation of Complex Care services. 

• Assuming responsibility for relevant administrative portfolios as directed by the Team Leader/Operational Manager 

• Assisting team members with computer related issues, data entry and minute taking 

• Monitoring team movement as well as keeping record of equipment ins and outs 

• Stock maintenance and ordering 

• Fleet vehicle maintenance and use as required 

About You  

Through your previous experience, you can demonstrate: 

• Proficient computer skills, using Microsoft (Windows and Office including Excel) and other hospital based reporting programs, such as iPM, EMR, SMR and HMS. 

• Demonstrated accountability for providing high quality service 

• Proven ability to apply excellent critical thinking skills 

• Advanced written and verbal communication skills to effectively assist with family/ staff enquiries 

• Excellent documentation skills and attention to detail to ensure accurate data entry and efficient office processes to ensure best practice 

You are a dedicated professional and can demonstrate initiative and sound judgement in both decision-making and work planning. Previous experience in a hospital setting will be highly regarded and experience with hospital based reporting systems is highly desirable. 

In Return 

This role offers you a real opportunity to make a significant contribution to a dedicated and passionate team, providing care to some of the hospitals most vulnerable patients. 

You will be a highly valued member of a close knit team, while simultaneously benefiting from being included in the larger Children’s program. 

You’ll be supported by a highly experienced and well regarded management team that values your contribution and is serious about your personal growth and professional development. 

Our Culture and Values 

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement. 

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence. 

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do. 

We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time. 

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.