Administrative Officer - Emergency Medicine

Monash Health is a great place to work

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.

To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers.

Administrative Officer – Emergency Department 

• Monash Medical Centre, Clayton Emergency Department  
• Healthcare Administration  
• Permanent part-time position 

About Monash Health  

As the largest public healthcare services provider in Victoria, Monash Health provides integrated health care services available to over 1.3 million people, representing 32% of the population of greater Melbourne.  Further extending our newborn and children’s specialties, in early 2017 we opened a new 230 bed dedicated Children’s Hospital, co-located with Monash Medical Centre, Clayton. Victoria’s largest healthcare service and one of only four accredited Academic Health Science Centers in Australia. About the Emergency Department at Monash Medical Centre. Our Emergency Department at Monash Medical Centre, Clayton, is responsible for over 85,000 emergency presentations annually.  With a mixed paediatric and adult treatment area. The department has 115 cubicles including seven resuscitation cubicles, decontamination facilities and isolation rooms.   

About the Role  

Your desire to help others, especially in urgent situations, will be well met by this job. You will be the first contact for many visitors to our emergency area. Our administrative officers are key to providing customer focused service to patients and their families. You will be working in a busy, team-based environment providing efficient and effective admin support to the clinical staff and directly contributing to optimum patient care and the function of the department. Your shifts will pass quickly in this busy environment as you respond to the varied needs of our consumers.   

• Registering patient information 
• Admissions, discharges, and transfers 
• Administration and other clerical tasks 

About You 

We will put to work your customer service skills and ability to remain helpful in what can be a demanding environment.  You understand the ED is a fast paced, sensitive, and frequently changing environment, with that we will offer comprehensive training that will fully prepare you. 

• Availability to work across a 24/7 roster is required. 
• Exceptional interpersonal and communication skills 
• Have a desire and passion to learn new systems and process. 
• Medical terminology (advantageous) 
• Experience with EMR (FirstNet) and iPM (advantageous) 
• Advanced keyboard skills 
• Ability to multitask in a busy environment. 
• Exceptional, effective communication skills 

What you need:

• Proven healthcare administration experience 
• Glowing referees from current or previous manager/managers 
• Knowledge of Monash Health software systems would be advantageous, or the ability to learn them in a timely manner. 

• Attention to detail coupled with ability to priority competing tasks and deadlines. 

• Able to work autonomously as well as part of a wider multidisciplinary team. 

• Excellent customer services skills and ability to remain calm and helpful in a challenging or changing environment.  

• Subject to a clear police check 
• Current working with children’s check 

What’s in it for you? 

• Salary packaging  
• On-site Fitness Centre 
• Car Parking on-site 
• Discounts on Private Health Insurance, Banking and selected Dell products! 

Monash Health recognises the value of equal employment opportunity and is committed to promoting fairness, equity and diversity in the workplace. Any offer of employment will be confirmed on the successful outcome of a Police Check.  As part of our selection process, you may be invited by e-mail to participate in an on-camera video interview. 

For a confidential discussion and to explore the opportunity further, please call Vicki Abilovska on 0404 099 446 

Position Description can be found here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date. 

Applications close: 05 December, 2024