Administrative Officer - Emergency Medicine
Clayton, VIC, AU, 3168
Monash Health is a great place to work
Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.
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Embark on a rewarding career and be part of a team where your dedication makes a difference in people’s lives.
About Us
Cardiac Emergency at the Victorian Heart Hospital delivers specialist acute care for patients presenting with cardiac emergencies. Our administration team plays a vital role in supporting patient flow clinical operations and overall patient experience. You’ll work in a collaborative supportive team that values clear communication problem solving and professionalism. The environment is fast paced and dynamic with a strong focus on teamwork and patient centred care.
About the Role
Join our team as an Emergency Department Administration Officer, in a Part Time, rotating roster position at the Victorian Heart Hospital. You’ll provide frontline reception and administrative support in Cardiac Emergency and help deliver a smooth safe experience for all patients and visitors.
About You
You'll be responsible for:
- Providing friendly professional support to all patients and visitors
- Managing patient registrations, admissions, transfers and discharges through iPM and EMR
- Communicating with nursing and medical teams and assisting with patient enquiries
- Handling documentation tasks including filing, scanning, collation and preparing records
- Supporting daily operations by maintaining an organised reception area, assisting colleagues and staying calm and accurate in a busy environment
To ensure your success in this role you will bring the following demonstrated skills, experience and knowledge:
- Strong administrative experience with confident computer skills
- Excellent communication skills with the ability to work well with patients and staff
- Ability to manage time prioritise tasks and maintain accuracy during busy periods
- Friendly professional attitude with a focus on patient centred service and teamwork
- Calm steady approach in high pressure situations with basic medical terminology knowledge desirable
Roster Requirements
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Must be able to work all five shift times, across a 24/7 rotating roster. Includes Weekends and Public Holiday
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Shift times:
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07:00 – 15:00
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10:00 – 18:00
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15:00 – 23:00
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18:00 – 02:00
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23:00 – 07:00
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Must provide availability above contracted EFT by a minimum of two days, per roster period
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Submit availability and leave requests by cut off dates provided
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Rosters are provided a minimum of two weeks in advance
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Allowances and shift penalties are included on top of the base rate
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Set days and set shifts are not available
In Return
You’ll join a supportive team that values your contribution and encourages you to grow your skills.
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A dynamic workplace where each shift brings variety and meaningful work
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Support from experienced colleagues, clinical teams and leaders who work closely with administration
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Opportunities to build specialist knowledge in cardiac emergency administration
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A friendly, collaborative environment that supports learning, confidence and career progression
Benefits of Working at Monash Health:
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Salary packaging options
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On-site fitness centre at Clayton
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Subsidised on-site parking
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Monthly ADOs (for full-time staff)
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Access to private health insurance and competitive banking rates
For a confidential discussion and to explore this opportunity futher, please reach out to Taylor Smith - Clerical Team Leader via email at taylor.smith@monashhealth.org.
Position Description can be found here
We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.
How to Apply
Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’
Applications will be screened upon receipt and selection activity may commence prior to the closing date.
Applications close February 20th, 2026.