Administrative Officer - Emergency Medicine
Clayton, VIC, AU, 3168
Monash Health is a great place to work
Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.
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Administrative Officer – Emergency Department, Monash Medical Centre Clayton
Monash Health is Victoria’s largest public healthcare service and provides comprehensive, integrated care to more than 1.3 million people. As an accredited Academic Health Science Centre, we are committed to excellence in clinical service, research, and education.
About the Emergency Department
The Emergency Department at Monash Medical Centre manages more than 85,000 presentations annually across adult and paediatric patient groups. The department comprises 115 treatment cubicles, nine resuscitation bays, and purpose‑built decontamination and isolation facilities.
About the Role
We are seeking a highly motivated and professional Administrative Officer to provide essential administrative and customer service support within a high‑acuity, fast‑paced emergency care environment. This position is integral to the efficient operation of the department and contributes directly to the delivery of safe, timely and patient‑centred care.
Key Responsibilities:
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Accurate registration and maintenance of patient information
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Coordination of patient admissions, discharges, and transfers
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Provision of administrative and clerical support to clinical and operational staff
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Ensuring respectful, compassionate, and efficient service to patients and families
About You
The successful candidate will demonstrate:
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Availability to work across a 24/7 roster
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High‑level communication and interpersonal skills
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Strong organisational capability and attention to detail
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Ability to perform effectively in a busy and rapidly changing environment
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Proficiency in computer systems with advanced keyboard skills
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Knowledge of medical terminology (advantageous)
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Experience with EMR (FirstNet) or iPM (advantageous)
Requirements:
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Available to work a 24/7 roster, including weekends and public holidays
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Demonstrated experience in healthcare administration
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Strong, supportive references from previous or current managers
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Ability to work both independently and within a multidisciplinary team
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Capacity to learn Monash Health systems and processes quickly
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Valid police check
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Valid working with children checks
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Right to work in Australia
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Can work across a 24/7 roster
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Communicates clearly and compassionately
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Is reliable, adaptable, and organised
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Picks up systems and processes quickly
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Has great keyboard and computer skills
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(Bonus) Knows EMR, FirstNet or iPM
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(Bonus) Understands medical terminology
If you're looking for a role that’s rewarding, diverse, and truly meaningful — we’d love to hear from you.
For a confidential discussion and to explore this opportunity further, please reach out to Voglushe Abilovska, Clinical Team Lead on 9594 5594.
Position Description can be found here
We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.
How to Apply
Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’
Applications will be screened upon receipt and selection activity may commence prior to the closing date.
Applications close: 17 March 2026