Administrative Officer - Emergency Medicine

Monash Health exists to reimagine care, so that people can live their best lives. 

We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience. 

As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice. 

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network. 

Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.

Embark on a rewarding career and be part of a team where your dedication makes a difference in people’s lives. 

About Us

Cardiac Emergency at the Victorian Heart Hospital delivers specialist acute care for patients presenting with cardiac emergencies. Our administration team plays a vital role in supporting patient flow clinical operations and overall patient experience. You’ll work in a collaborative supportive team that values clear communication problem solving and professionalism. The environment is fast paced and dynamic with a strong focus on teamwork and patient centred care. 

About the Role

Join our team as an Emergency Department Administration Officer, in a Part Time, rotating roster position at the Victorian Heart Hospital. You’ll provide frontline reception and administrative support in Cardiac Emergency and help deliver a smooth safe experience for all patients and visitors. 

About You 

You'll be responsible for: 

• Providing friendly professional support to all patients and visitors
• Managing patient registrations, admissions, transfers and discharges through iPM and EMR
• Communicating with nursing and medical teams and assisting with patient enquiries
• Handling documentation tasks including filing, scanning, collation and preparing records
• Supporting daily operations by maintaining an organised reception area, assisting colleagues and staying calm and accurate in a busy environment 

To ensure your success in this role you will bring the following demonstrated skills, experience and knowledge: 

• Strong administrative experience with confident computer skills
• Excellent communication skills with the ability to work well with patients and staff
• Ability to manage time prioritise tasks and maintain accuracy during busy periods
• Friendly professional attitude with a focus on patient centred service and teamwork
• Calm steady approach in high pressure situations with basic medical terminology knowledge desirable

Roster Requirements:  

Must be able to work all five shift times, across a 24/7 rotating roster. Includes Weekends and Public Holiday 

Shift times:  

• 07:00 – 15:00  

• 10:00 – 18:00   

• 15:00 – 23:00  

• 18:00 – 02:00  

• 23:00 – 07:00  

Must provide availability above contracted EFT by a minimum of two days, per roster period:
  

• Submit availability and leave requests by cut off dates provided  

• Rosters are provided a minimum of two weeks in advance  

• Allowances and shift penalties are included on top of the base rate  

• Set days and set shifts are not available  

In Return 

You’ll join a supportive team that values your contribution and encourages you to grow your skills. 

• A dynamic workplace where each shift brings variety and meaningful work 

• Support from experienced colleagues, clinical teams and leaders who work closely with administration 

• Opportunities to build specialist knowledge in cardiac emergency administration 

• A friendly, collaborative environment that supports learning, confidence and career progression 

Benefits of Working at Monash Health:  

• Salary packaging options  

• On-site fitness centre at Clayton  

• Subsidised on-site parking  

• Access to private health insurance and competitive banking rates

Our Culture and Values 

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement. 

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence. 

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do. 

We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time. 

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.