Administrative Officer - Gastroenterology and Hepatology

Monash Health is a great place to work

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.

To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers.

Administration Officer - Gastroenterology and Hepatology Clinics 

• Temporary Parental leave cover role available – Monday to Friday 76hours     

• Working as a part of the Gastroenterology Clinics  

• Travel across sites required  

• Salary Packaging available   

About Monash Gastroenterology  

Monash Gastroenterology is Victoria’s largest gastroenterology unit, covering three acute hospitals. We operate two wards (Clayton and Dandenong), three endoscopy units (Clayton, Dandenong and Casey Hospital, Berwick), 15 ambulatory care clinics on site and in the community across a full range of gastroenterological subspecialities, and a large clinical trials unit. We care for 3000 inpatients/year, provide 12,000 ambulatory endoscopic procedures including the state’s largest hepatobiliary interventional service, and see 20,000 outpatients per annum. Fibroscan, intestinal ultrasound and infusion services are provided at multiple sites. Monash Hepatology provides specialised clinics for assessment of new liver disease, compensated cirrhosis, decompensated cirrhosis, cholestatic and autoimmune liver disease, and hepatocellular carcinoma, as well as pharmacy led clinics for beta blocker titration, and a variceal banding program. We providing consultative inpatient services for obstetrics, general medicine and surgical units. A virtual care program involving hospital in the home supports our decompensated liver service.  

About the Role   

We are looking for an administrative team member who works under the supervision and delegation of the Director of Clinical Operations. The administrative team member is responsible for maintaining excellent service delivery by improving the patient experience. The role is responsible for but not limited to:   

• Management of patient information   

• Booking outpatient appointments   

• Building strong consumer relationships   

• Collaborating with the Multi-disciplinary team.   

About You   

Are you an administrative staff member wanting to work in a dynamic and supportive team; focused on delivering quality care? Displaying a positive mindset to deliver patient centred care, you are a person who is focused on seeking opportunities to improve the patient experience through your capability framework.   

What you need:   

• Previous experience in working with Referral Management / Health Informatics   

• Current experience working within the ambulatory care / outpatients hospital environment.   

• Able to travel across sites 

In Return, 

What we offer:   

• On site gym   

• Salary Packaging   

• Avenues for role development   

Important Information to Note 

Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles. Existing Monash Health Employees should apply using your Monash Health employee account. Offers of employment can only be made once all required probity checks have been completed. These include:   

• reference checks;   

• a clear Police Check conducted within the last three months;   

• a current Victorian Employee Working with Children’s Check (or proof of payment for same);and   

A request to conduct probity checks does not guarantee that an offer of employment will be made. As part of our selection process, you may be invited by email to participate in an on-camera video interview. Appointment of a successful candidate may happen during the interview process.  

For a confidential discussion and to explore the opportunity further, please call Diane Mananquil - Director of Clinical Operations on 0474 240 663.

Position Description can be found here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date. 

Applications close: 14th November, 2024