Administrative Officer - Gastroenterology and Hepatology

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Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.

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Monash Health is seeking a highly organised and patient-focused Administrative Assistant to support our Liver MBS, Fibroscan and PillCam clinics within the Gastroenterology Department.

This role is a key front-line position supporting private-in-public capsule endoscopy and fibroscan clinics, and plays a critical role in ensuring an efficient, compliant and positive experience for patients and clinicians.

About the Role

Reporting to the Operations Manager – Surgical Specialties, you will provide high-quality administrative and billing support to specialist liver clinics, including:

• Coordinating clinic bookings, templates and clinician schedules

• Managing referrals and waiting lists in line with Specialist Consulting Access Policy KPIs

• Supporting Medicare (MBS) billing, reconciliation and FYDO processes

• Maintaining accurate outpatient data, SMR records and VINAH reporting

• Acting as the first and final point of contact for patients attending liver clinics

• Supporting nurse-led clinics in collaboration with Liver Clinical Nurse Consultants

This is a fast-paced role requiring strong attention to detail, excellent communication skills and the ability to adapt to frequent schedule changes.

About You

You will bring:

• Demonstrated experience in outpatient or referral management (highly regarded)

• Strong administrative skills, including clinic bookings and data management

• Confidence working with MBS billing processes and financial reconciliation (or willingness to learn)

• Excellent customer service skills and a professional, welcoming manner

• Ability to work autonomously while contributing positively to a multidisciplinary team

• Strong organisational skills and ability to prioritise under pressure

A Victorian Driver’s Licence is required, as the role supports clinics across multiple sites.

Why Join Us

• Be part of Victoria’s largest public health service

• Work closely with specialist clinicians and advanced nursing roles

• Contribute directly to improving access, efficiency and patient experience in hepatology services

• Support innovative models of care across multiple outpatient settings

For further information, please contact Diane Mananquil, Operations Manager – Surgical Specialties at 0474 240 663

Position Description can be found here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date. 

Applications close: 25 February 2026