Administrative Officer - Neonatal Intensive Care Unit

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Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. 

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Embark on a rewarding career and be part of a team where your dedication makes a difference in people’s lives.

About the Role

Join our team as a Ward Clerk on a part-time ongoing basis at Monash Newborn (NEST).

Fixed term hours are available as follows:

Week 1 - Monday 16.30 - 20.30

Week 2 - Saturday 16.30 - 20.30 and 08.00 - 20.30

Ongoing hours are as follows :

Week 1 - Wednesday / Friday / Saturday 0800 - 16.30 and 16.30 - 20.30

Week 2 - Monday / Wednesday / Friday 0800 - 16.30 and 16.30 - 20.30

We guarantee that no two days will be the same.

We are seeking a highly motivated and enthusiastic ward clerk to join our dynamic team. You will be the first point of contact for patients and visitors both over the phone and face to face. On accepting this role, you will fast become an integral member of a cohesive team, working closely alongside nursing, medical and allied health staff. You should have efficient computer skills including knowledge and experience of Monash Health administration systems. Punctuality and professional presentation are important. You will be required to communicate effectively with staff and take a proactive approach to your duties

About Us

Monash Newborn is a 64 bed medical and surgical neonatal unit, with a reputation for delivering outstanding family centred care to neonates.  Monash Newborn enjoys the many benefits of being co-located with the tertiary paediatric services at Monash Children’s Hospital, and the tertiary Maternity services at Monash Medical Centre. With the support of a broad range of paediatric sub specialists, almost all neonatal medical and surgical problems can be managed ‘in-house’ at Monash Newborn, with the exception only of open-heart surgery, ECMO, and major metabolic disorders.

Having a premature or unwell baby in Monash Newborn places an enormous amount of stress on families. To ease the pressure on families and to make beds available for other infants in need, medically stable infants are down-transferred to a hospital closer to home as soon as possible.

Monash Newborn is overseen by two Nurse Managers, and 14 EFT of skilled and experienced Associate Nurse Managers (ANMs). In partnership with the Nurse Managers, the ANMs lead the team of Nurses who are committed to providing an excellent standard of health care to the newborn infant and their family.

The Monash Newborn medical team consists of a team of Neonatal Consultants, Fellows, and NMOs. The medical team provide a round-the-clock in-house presence of staff, who are experienced in neonatal care.

Monash Newborn has the support of a broad Multidisciplinary Allied Health team, including social work, physiotherapy, speech pathology, pharmacy, music therapy, occupational therapy and biomedical engineering.

About You

You are a proven Ward Clerk, with excellent communication and interpersonal skills and a willingness to commit to team work and ongoing professional development that align with our programs, values and vision.

To ensure your success in this role you will bring the following demonstrated skills, experience and knowledge:

• Previous experience working as a Ward Clerk in a hospital setting is essential  
• The ability to work in a dynamic, fast paced environment  
• Excellent customer services skills and ability to remain calm and helpful in a challenging or changing environment  
• Exceptional interpersonal and communication skills  
• Enthusiasm, compassion & the ability to work collaboratively with a multidisciplinary health team  
• Have a passion for and are able to learn new systems and processes quickly  
• Being a team player  
• A positive approach to a frequently changing environment  

Duties:

• Ward clerk duties as described in Monash Health position description   
• Provide a welcoming, family centred environment, as the first contact for families and visitors to the ward
• Excellent communication with all members internal and external to Nest  
• Support and take direction from the Associate Nurse Manager and Nurse Manager
• Assist in the management of our Breast Pump Hire service, and Discharge Summary management
• Be part of a collaborative & supportive team within a modern, purpose built facility  

In Return

• Access to Monash Health in-house learning portals to further expand your acute clinical skills & knowledge base  
• Access to our onsite gym  
• Salary packaging to increase your take-home pay  
• Access to onsite staff car parking   
• Access to the Employee Assistance Program (EAP)  
• A supportive team environment  

For a confidential discussion and to explore the opportunity further, please call Kingfisher Nurse Manager, Mel Newton, on 8572 4181.

Position Description can be found here.

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date. 

Vacancy closes:  Monday 15th September 2025