Administrative Officer - Pathology Services

Monash Health exists to reimagine care, so that people can live their best lives. 

We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience. 

As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice. 

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

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About Us 

Monash Health Pathology is an integral part of Monash Health. It is the largest public provider of Pathology services in the state and currently operates 6 laboratories. The largest of these is located at the Monash Medical Centre, Clayton, with additional laboratories located at the Dandenong, Moorabbin, Casey, Victorian Heart Hospital and Wonthaggi Hospitals. There is currently 18 collection locations based within the hospital sites and community settings. Services are provided to the Public and Private sectors, and other laboratory services.  

You will be joining Monash Health at an exciting time as we work in partnership with Alfred Health to be the premier shared public pathology service in Victoria.  As a member of the pathology team you will be helping shape the direction of the partnership.  

About the Role 

An opportunity exists for an experienced administrative professional to join the Anatomical Pathology Department at Monash Medical Centre, Clayton. 

This role involves handling, fulfilling, and dispatching requests for patient care and research/trial enquiries via email and telephone. The position also includes a range of office‑based duties such as assisting pathologists, block and slide filing, case registration within the pathology laboratory information system, and audio typing. Following appropriate training, the successful applicant will be expected to perform duties with minimal supervision, including: 

• Managing email requests for patient material 

• Accurate and efficient transcription of audio files for biopsy, cytology, and autopsy reports 

• Data entry and specimen registration 

• Identifying and resolving issues related to unlabelled or inadequately labelled specimens in accordance with established protocols 

• Working independently or as part of a team under minimal supervision 

• General office duties including photocopying, filing, and archiving records 

• Answering and assisting incoming calls in a friendly, courteous, and professional manner 

• Releasing results to clinicians in accordance with departmental confidentiality guidelines 

• Printing, mailing, and faxing reports as required 

• Adhering to Infection Control, OH&S, and safety guidelines specific to the unit 

About You 

The successful applicant will demonstrate strong attention to detail, excellent organisation, and effective communication skills. The ability to work collaboratively within a team is essential. Key skills and attributes include: 

• Strong logical reasoning, problem‑solving, and organisational skills 

• Excellent verbal and written communication skills 

• Ability to work both independently and as part of a team 

• Ability to follow and adhere to established procedures 

• Demonstrated excellence in written and verbal scientific communication 

• Proven ability to work efficiently and meet deadlines in a demanding clinical environment 

Monash Health Employee Benefits:

• Salary packaging 

• Onsite subsidised staff parking 

• Discounted banking with BankVic 

• Onsite gym access 

• Access to professional development courses and seminars 

Our Culture and Values 

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement. 

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence. 

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do. 

We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time. 

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.