Administrative Officer - Respiratory

Monash Health exists to reimagine care, so that people can live their best lives. 

We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience. 

As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice. 

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.

Administrative Officer - Monash Lung, Sleep, Allergy & Immunology (MLSAI) 

Full-time & Part-time opportunities available 

About the Role 

Monash Health is seeking enthusiastic and customer-focused Administrators to join the MLSAI Outpatient Services team. This is a fast-paced and rewarding role where you’ll be the first point of contact for patients, providing a professional and welcoming experience while supporting a busy specialist service. 

You’ll play a key role across multiple service areas including Specialist Outpatients, Sleep Centre, and Respiratory Lab. 

Key Responsibilities:

• Deliver exceptional customer service via phone and face-to-face interactions
• Manage high-volume inbound and outbound calls professionally and efficiently
• Book and coordinate patient appointments from referrals and enquiries
• Maintain accurate patient records and databases
• Process billing, Medicare claims, and payments (EFTPOS/credit card)
• Prepare and manage electronic patient files
• Provide administrative support to clinical and departmental staff
• Respond to patient and referrer enquiries with clarity and professionalism
• Ensure reception and clinical spaces are maintained to a high standard 

About You 

You are a proactive and organised administrator who thrives in a busy environment and enjoys helping people. You will bring: 

• Strong customer service and reception experience
• Excellent phone manner and communication skills
• Ability to multitask and prioritise in a fast-paced setting
• High attention to detail and accuracy
• Confidence using Microsoft Office and databases
• Professionalism, discretion, and strong work ethic
• Experience in healthcare or medical administration (desirable but not essential) 

Why Join Monash Health? 

Monash Health is Victoria’s largest public health service, supporting over 3.6 million patient interactions every year across more than 40 locations. We offer: 

• A supportive and inclusive team environment
• Opportunities for ongoing learning and development
• Flexible working options (full-time or part-time)
• The chance to make a meaningful difference in your community 

Requirements: 

• Working with Children Check (Employee)
• Police Check
• Evidence of immunisation 

Apply Now 

If you’re ready to bring your administrative expertise to a dynamic healthcare environment, we’d love to hear from you.

Our Culture and Values 

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement. 

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence. 

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do. 

We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time. 

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.