Administrative Officer - Specialist Consulting Clinic / Referral Management

Monash Health is a great place to work

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. 

Administrative Officer - Specialist Consulting Clinic / Referral Management 

Be the calm, organised voice that patients rely on when it matters most.

About Specialist Consulting

The Specialist Consulting Administration Team is the central coordination point for our service. From managing referrals and scheduling complex clinics to liaising with patients, families, and external stakeholders, the team ensures the consulting service operates smoothly and professionally. Their attention to detail and commitment to service excellence directly supports positive patient experiences and effective clinical outcomes.

About the Role

We are seeking highly organised and customer-focused Administration Officers to join our Specialist Consulting (Outpatients) teams across multiple Monash Health sites.

These roles are integral to ensuring patients experience a smooth, efficient and compassionate outpatient journey. As the first point of contact for many patients, you will create a welcoming and professional environment while providing high-quality administrative support in a fast-paced healthcare setting.

Multiple ongoing vacancies available:

 •    Part-time and full-time positions (minimum 16 hours/week)
 •    Daytime shifts – rotational start and finish times from Monday-Friday
 •    Flexible working arrangements may be available following training (site dependent)

In this role, you will be at the centre of outpatient service delivery—coordinating patient journeys, managing high-volume interactions, and ensuring accurate, timely and professional administrative support across the clinic. 

Your responsibilities will include:

• Managing high volumes of inbound and outbound calls in a call centre environment
• Providing professional front-of-house reception services
• Processing internal and external referrals
• Scheduling and managing patient appointments, including interpreter and transport bookings
• Liaising with patients, clinicians and internal departments to facilitate timely outpatient care
• Preparing and maintaining electronic patient records
• Accurate data entry into systems including iPM and SMR
• Billing, receipting and payment reconciliation
• Ensuring outpatient activity data meets VINAH and regulatory standards
• Preparing and distributing correspondence and referral status updates
• Supporting referring physicians with reports and appointment information
• Maintaining confidentiality and compliance with Monash Health policies and procedures
• General administrative and clerical duties as required

About You

You are a proactive and compassionate (preferably, although not essentially in healthcare) administrator who thrives in a fast-paced environment. You are confident working both autonomously and within a team and can manage competing priorities with professionalism and attention to detail.

In addition, you will also bring:

• Proven experience in administration and/or customer service
• Strong verbal and written communication skills
• Ability to manage high-volume workloads calmly and efficiently
• Excellent organisational and time management skills
• High attention to detail and data accuracy
• Ability to learn new systems quickly (experience with iPM highly desirable)
• Professional presentation and commitment to confidentiality
• Flexibility with staggered start and finish times

Previous experience in healthcare, outpatient services or a high-volume call environment is highly desirable.

What We Offer

You’ll join a supportive, values-driven team and work closely with senior leaders in a role where you can make a genuine impact.

Benefits include:

• Salary packaging to optimise take-home pay
• On-site subsidised staff parking (site dependent)
• Access to on-site gym facilities (site dependent)
• Flexible working arrangements (following training, where applicable)
• Comprehensive Employee Assistance Program (EAP)
• Access to Monash Health learning and development portals
• Supportive, inclusive team culture
• Opportunity to build a meaningful career in healthcare administration

Our Culture & Values

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement.

Our recruitment team plays a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.

You will be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.

We are Full hearted, Open minded and All in, enabling excellent service delivery and a positive candidate and employee experience every time.

Ready to make an impact?

If you are looking for a role where your administrative expertise directly supports better healthcare outcomes and where your contribution truly matters, we’d love to hear from you.

Apply now and help us build the workforce that cares for our community.

If you are ready to bring your skills, professionalism and passion for patient care to Monash Health, we would love to hear from you.

 For a confidential discussion and to explore this opportunity further, please get in touch with our

 Senior Administration Managers as outlined below:

• For Specialist Consulting Clinic Admin roles at Monash Medical Centre, Monash Children’s and Moorabbin Hospital reach out to Fiona Strong-  fiona.strong@monashhealth.org

• For Specialist Consulting Admin roles at Referral Management, Clayton Hospital reach out to jesse.watts@monashhealth.org

For the Position Description please click here!

At Monash Health, we are relentless in our pursuit of excellence and embed our values in everything we do.

We are Full Hearted, Open Minded and All In — principles that shape how we lead, collaborate and deliver care. These values enable exceptional service delivery and create a consistently positive experience for our candidates, employees and the broader community.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date. 

Applications close 14 April 2026.

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