Administrative Officer - Surgical

Monash Health is a great place to work

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.

To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers.

About The Role   

The position of Elective Services Phone Room Clerk is responsible for managing all phone calls to the 1800 ESS phone room. This includes updating data entry on IPM. The successful applicant/s will be the first point of contact within the ESS department and responsible for, but not limited to, successfully answering/transferring calls and updating patient contact information  

About You:

• Provide a friendly, courteous and professional greeting and support to all consumers  

• Ensure data entry is accurate and compliant with the DHHS Elective Surgery Access Policy  

• Ensure appropriate standard of presentation and maintenance of working area  

• Provide accurate and timely data entry of all information to meet the requirements of Preadmission and Elective Services  

• Provide administrative support to Managers, Team Leaders and Liaison Nurses across the department as necessary  

• Maintain currency of Preadmission and Elective Surgery terminology  

• Maintain an understanding of the Department of Health and Human Services (DHHS) Elective Surgery guideline  

• Be accountable for performance with regard to data accuracy and integrity  

Important Information to Note 

Offers of employment can only be made once all required probity checks have been completed. These include:  

• reference checks;  

• a clear Police Check conducted within the last three months;  

• a current Victorian Employee Working with Children’s Check (or proof of payment for same);and  

A request to conduct probity checks does not guarantee that an offer of employment will be made. As part of our selection process, you may be invited by email to participate in an on-camera video interview. 

For a confidential discussion and to explore the opportunity further, please call Amy Goeman/ Amanda Love on 0499 698 323.

Position Description can be found here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date. 

Applications close 26th March, 2025.