Billing Officer- Overseas Liaison

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Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. 

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Embark on a rewarding career and be part of a team where your dedication makes a difference in people’s lives.

About the Role:

Join our team as a Billing Officer- Overseas Liaison in a part time ongoing position for three days per week from Monday to Friday, based at Monash Medical Centre, Clayton. Being part of the Revenue Services team, and reporting to the Team Leader, you’ll play a crucial part in supporting the objectives of the Revenue Services Department.

Some of your duties will include:  

• Performing insurance fund checks on Medicare non-eligible patients. 

• Requesting pre-deposits from patients with inadequate insurance coverage 

• Ensuring that invoices are managed in accordance with protocols - including invoicing charges, liaison with appropriate parties and debt collection. 

• Ensuring billing corrections are carried out in an accurate and timely manner. 

• Responding to queries from patients, health insurers, billing agents, and external and internal stakeholders.  

• In addition to other relevant administrative tasks as required 

About Us:

The Overseas Liaison Officers are patient-facing members of the broader Revenue Services department. We work closely with patients, their families and ward staff to ensure non-Medicare eligible billing is completed in a timely and respectful manner. We are multi-tasking powerhouses, juggling phone calls, emails, billing and follow ups. Every day is slightly different and there is a lot of variety in the role.

We value teamwork, communication and making sure we do the best that we can. This role can be challenging so we make sure to support each other at all times.

About You:

You will have a proven ability to learn and apply knowledge related to customer service and excel at multitasking with keen attention to detail. You demonstrate critical self-evaluation and reflection, maintaining a professional and respectful demeanour, and exhibit consistent and reliable performance. Building and maintaining relationships across various levels of the organisation will be second nature to you and is crucial to this role. Although specific knowledge and experience regarding Medicare Non-Eligible patients, insurance and funding types are not required, you must be able to learn and understand these aspects. You’ll be part of a collaborative, high achieving team that busy, high volume billing team, To ensure your success in this role you will bring the following demonstrated skills, experience, and knowledge:  

Required Skills:

• Previous experience in billing, receipting and banking 

• Demonstrated experience in handling difficult situations, the ability to de-escalate situations and resolve complaints in an effective manner 

• Competency with Microsoft Office, specifically Microsoft Excel 

• Excellent verbal and written communication skills  

• High level customer service and negotiation skills 

• The ability to work both independently and as part of a team 

• Able to prioritise tasks and meet deadlines 
• Ability to work at any Monash Health site to meet the operational requirements of the business

Desirable:

• Prior Experience with PBRC and iPM 

In Return:

• Collaborative team and support
• Opportunities to grow your knowledge and skills. 

• Salary Packaging available  

• Onsite Gym 

For a confidential discussion and to explore the opportunity further, please contact Francine Efthimiadis on (03) 9594 2450.

Position Description can be found here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date. 

Applications close 23 April 2025.