Clerical Team Lead - Emergency Medicine

Monash Health is a great place to work

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.

To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers.

Are you an experienced administrative professional with a passion for leading and supporting teams?

We are seeking a dedicated Admin Team Leader to oversee the clerical team in the dynamic and fast-paced environment of our Cardiac Emergency Department at the Victorian Heart Hospital. 

About the Role

As the Admin Team Leader, you will be responsible for supervising clerical staff, managing daily operations, and ensuring the accurate processing of all patient presentations and admissions. You will also play a key role in the recruitment, training, and development of staff while continuously driving process improvements to enhance the efficiency of the department. Key Responsibilities: 

• Lead and supervise the clerical function within the Cardiac Emergency Department. 

• Manage recruitment, training, and rostering for clerical staff. 

• Develop, implement, and monitor process improvements to streamline clerical operations. 

• Oversee the maintenance of office supplies, including stock, stationery, and kitchen essentials. 

• Ensure a high standard of work area presentation and cleanliness. 

• Assist with clerical tasks as needed, supporting smooth department operations. 

• Maintain up-to-date clerical communication tools. 

• Promote health and safety compliance within the department, in line with Monash Health procedures. 

• Empower and guide staff to take ownership of their roles and achieve outstanding results. 

Key Qualifications and Skills: 

• Extensive knowledge of accounting principles and procedures. 

• Advanced proficiency in Microsoft Excel and Access. 

• Strong numerical and analytical skills. 

• Prior experience in staff and medical record systems management (preferred). 

• Excellent written and verbal communication skills. 

• Ability to relate effectively with staff at all levels. 

• Outstanding customer service skills and a professional demeanor. 

• Knowledge of medical terminology is beneficial. 

• Exceptional time management and organizational skills. 

Why Join Us?

At Victorian Heart Hospital, we pride ourselves on delivering top-tier healthcare with a commitment to excellence and compassionate care. As part of our team, you will play a critical role in supporting the Cardiac Emergency Department’s clerical functions while fostering a positive and effective team environment. 

Apply today and take the next step in your leadership career with a respected healthcare provider. We look forward to hearing from you! 

For a confidential discussion and to explore the opportunity further, please reach out to Adam Damianopoulos - Nurse Manager on 0477 585 719 or via email at adam.damianopoulos@monashhealth.org.

Position Description can be found here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values. 

How to Apply 

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’ 

Applications will be screened upon receipt and selection activity may commence prior to the closing date.  

Applications close 2nd January, 2024.