Consumer Peer Lead - Emergency Department

Monash Health is a great place to work

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.

To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers.

About the Program  

Monash Health Emergency Departments (excluding VHH) have introduced new inter-professional teams which bring together workers from mental health, alcohol and other drug (AOD) services, allied health & lived experience to provide specialised and integrated care to patients presenting to the Emergency Department with high acuity mental health, AOD issues, and complex psychosocial needs. These services are called the Engage & EMAAP teams. While providing a similar function, the teams operate differently and are located in different Monash Health programs (the Mental Health program operating Engage and Emergency Medicine operate EMAAP.). The teams provide a seven day a week, extended hours service, as well as an assertive outreach function that supports people following discharge for up to 28 days.    

About the Team

The Emergency Department Consumer Peer Lead will work across Monash Medical Centre (MMC), Dandenong & Casey Emergency Departments within EMAAP and Engage teams' models of care. The EMAAP and Engage teams are committed to providing a service that acknowledges an individual’s strengths and abilities, and is welcoming, accessible, responsive, collaborative and safe. The teams seeks to develop positive relationships with people in crisis and deliver care and support that respects the individual’s rights, preserves their dignity, and promotes recovery and inclusion.   

About the Role

Specific purpose of this Emergency Department Consumer Peer Lead role is to provide professional specialist supervision, support, advice & leadership for Consumer Peer Workers in Monash Health Emergency Departments. This position will provide consumer peer professional supervision to the consumer peer workers in our Emergency Departments at Monash Medical Centre, Dandenong & Casey. Reporting operationally to the EMAAP team manager, this position will work alongside the Family/Carer Peer Lead (Engage Team) to ensure peer work roles and functions within the Emergency Department are clearly defined and integrated within each Emergency Department. This position is also responsible for the orientation, training, supervising practice, and professional development for the peer workforce within the Emergency Department consumer peer workforce. The Emergency Department Consumer Peer Lead position will be required to work across Monash Health Emergency Departments (excluding VHH) Monday to Friday from 0730 to 1600. The Emergency Department Consumer Peer Lead will be situated at an Emergency Department (excluding VHH) with the ability to engage in wider policy & workforce development and, contributing to recruitment processes with the EMAAP Manager, Engage Manager and Consumer & Family / Carer Operations Manager. 

About You 

You will have experience of mental ill health and recovery, and the public mental health system, and you are able to share your lived experience with others in a way that builds understanding, hope, and coping skills, towards personal growth and resilience. This is a fantastic opportunity for an experienced and enthusiastic Consumer Peer Worker to join our team and support the growth of the consumer peer workforce across our Emergency Departments. Working alongside the Family/Carer Peer Worker Supervisor, you will work closely with EMAAP and Engage Managers to support workforce expansion and provide professional leadership to the family/carer peer workers across our Emergency Departments. Responsibilities include, contributing to recruitment and orientation, supervision, training and education, and the development of practice guidelines. 

Monash Health employee benefits:  

• Salary packaging  

• Onsite subsidised staff parking  

• Discounted banking (BankVic)  

• Onsite Gym  

• Access to professional development courses and seminars  

For a confidential discussion and to explore the opportunity further, please call Benjamin Meiklem, Clinical Nurse Consultant - Emergency Medicine on 0409 451 160.

Position Description can be found here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date. 

Applications close 26th March, 2025.