Consumer Peer Worker
Clayton, VIC, AU, 3168
Monash Health exists to reimagine care, so that people can live their best lives.
We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience.
As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice.
Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.
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Join our team as a Level 2 Consumer Peer Worker on a ongoing part time (3 days a week) basis to work in our inpatient mental health service based at Monash Medical Centre (Clayton).
About our Lived & Living Experience Workforce at Monash Health
Monash Health is one of the largest Lived and Living Experience Workforce employers in Victoria, encompassing both Consultants and Peer Workers. Our Peer Workforce, which includes both Consumer and Family/Carer Peer Workers, is integral to several of our inpatient units, community teams, emergency departments, and drug and alcohol services. We are dedicated to fostering a safe and supportive workplace, reinforced by strong professional leadership, reflective supervision, and opportunities for connection through co-reflection, employee forums, and ongoing professional development.
About the Inpatient Unit (PBlock)
P Block is a dynamic inpatient mental health unit that provides short term, recovery oriented care for people experiencing mental health challenges. The unit works within a multidisciplinary model, bringing together lived experience, clinical expertise, and person centred care to support consumers in their recovery journey.
We are seeking a Consumer Peer Worker to join our team and work alongside allied health professionals, nurses, and medical staff. This role supports consumers through shared lived experience, offering hope, advocacy, and connection. The position is part time, working 3 days per week across a 7 day rotating roster.
About the role
The Consumer Peer Worker plays a vital role in supporting consumers during their inpatient stay by drawing on their own lived experience of mental health challenges and recovery.
Key responsibilities include:
- Providing one-on-one and co-facilitated group-based peer support to consumers
- Using lived experience to foster hope, empowerment, and recovery-focused conversations
- Supporting consumers to identify strengths, goals, and personal recovery pathways
- Advocating for consumer perspectives within the multidisciplinary team
- Assisting consumers to navigate the inpatient environment and prepare for discharge
- Contributing to a positive, inclusive, and recovery-oriented ward culture
This role works collaboratively as part of a multidisciplinary team and participates in team meetings, handovers, and care planning where appropriate.
About you
As a designated consumer lived experience role, you will have a declared personal experience of living with mental illness, and experience of the mental health system.
You possess a deep understanding of mental health challenges through your own lived experience as a consumer and are passionate about supporting others. You have a genuine commitment to enhancing the lives of individuals with mental health difficulties and their carers. With a strong focus on inclusion, diversity, and person-centred care, you bring excellent communication and interpersonal skills to your work. Your enthusiasm, compassion, and ability to collaborate effectively within a multidisciplinary team set you apart. You are driven to pursue a meaningful and purposeful career, with a desire to grow as a lived experience health professional.
What You Need
As an entry-level peer work role you will demonstrate the following key skills, experience and knowledge (see attached Position Description for a complete list of requirements):
- Declared personal experience of living with mental illness, including experience as a mental health service user.
- Ability to use your own lived experience to inspire hope in belief and recovery.
- Knowledge of peer work principles and the ability to support others from a mutual perspective.
- Completion of Intentional Peer Support (IPS) training, or willingness to complete.
What the Lived & Living Experience Workforce at Monash Health offers:
- Comprehensive orientation and induction program.
- Up to 2 hours reflective supervision per month, plus group co-reflection spaces.
- Support and mentoring from Peer Work Leads.
- Higher Education Recognition Allowance.
- Funded Lived & Living Experience professional development and training opportunities.
- Regular Lived & Living Experience Workforce forums.
Monash Health employees enjoy a range of benefits including:
- Salary packaging options that increase your take-home pay.
- Comprehensive Health and Wellbeing program.
- Free flu vaccinations.
- Private health insurance at discounted rates.
- Health imaging services.
+ more
For a confidential discussion and to explore this opportunity further, please reach out to Gabby Hewson (Consumer Peer Team Leader) 0448 869 654.
Position Description can be found here
Our Culture and Values
At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement.
Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.
You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.
We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time.
We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.
How to Apply
Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’
Applications will be screened upon receipt and selection activity may commence prior to the closing date.
Applications close: 3 June 2026