Customer Service & Admissions - Clayton

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Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. 

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Customer Service & Admissions Department at Clayton has an exciting opportunity for enthusiastic, experienced and professional Administration Officer’s to join our team as a Customer Service/iPM Admissions Administration Officer!

• Permanent Part Time - 5 shifts per fortnight at Monash Medical Centre  

• Casual Position working across MCH, MMC, Moorabbin and VHH   

About the Role

Being the first point of entry to the hospital your primary responsibilities will include: 

• Provide exceptional customer service both face-to-face and over the phone 

• Utilise multiple software systems to navigate and assist consumers   

• Complete and ensure timely and accurate data entry when admitting and updating patient details on the Patient administrative system (iPM), VAED audit reports and other data entry  administrative duties as required (as outlined on the attached PD) 

Operating Hours 

The Monash Medical Centre (MMC) Clayton Main Reception/Admissions Department is open 7 days per week. Shift start and finish times may vary between 7am and finish at 8pm with the potential of operating hours to be changed and extended as the service continues to grow 

Staff may also be required to travel to other Monash Health sites. 

About You 

We are seeking people to join our patient-focused team who possess the following: 

• Excellent customer relations skills, strong clerical/ admin skills, and experience with medical terminology including iPM, SMR, and EMR computer systems.  

• Flexibility in availability, rostering and working shifts is essential. 

• Thrive in a busy and multitasked workplace  

• Have a passion and are able to learn new systems and processes quickly 

• Exceptional interpersonal and communication skills 

• Demonstrate interpersonal understanding by demonstrating empathy and sensitivity to feelings of others. 

• Be self-motivated and committed to self-improvement. 

• A positive approach to a frequently changing environment. 

• Administrative experience in a Health related field will be looked upon favourably  

• Demonstrated ability to complete tasks in timely manner 

• Are a team player 

For a confidential discussion and to explore the opportunity further, please call the Manager Lisa Gelberidis on (03) 9594 2046.

Position Description can be found here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date. 

Applications close June 4th, 2025.