Customer Service & Admissions Team Leader - Monash Children's Hospital

Monash Health is a great place to work

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. 

To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers.

Working in Healthcare has never been more important or meaningful 

Monash Health is pleased to announce that there is currently an opportunity as the Team Leader – Customer Service & Admissions, Monash Children’s Hospital.

• Full time
• Health care Administration, great perks
• Based at Monash Children's Hospital - On site staff parking at subsidised rates

About Monash Children’s Hospital

The Children’s Program provides high quality, equitable service to all children and adolescents. Operating as a single service across multiple inpatient and community sites, collaborative multidisciplinary teams working in an integrated model across the care continuum for children and their families, delivering exceptional care for future health outcomes. Volunteers and key partnerships, integrated into the clinical teams and in stand-alone services, will enhance the experience of patients, families and visitors accessing the service. We provide exceptional care, outstanding outcomes and a positive experience for all children and their families. 

About The Role 

The Team Leader role is a senior supervisory position responsible for overseeing a small team of clerical and admissions staff.

Key responsibilities include:

• initial system issue resolution, staff rostering, leave coverage, and recruitment.
• responsible for ensuring all calls and admission requests are managed promptly, professionally, and communicated accurately across the health service.
• managing admissions, transfers, and discharges in iPM, supervising reception and admissions areas,
• and supporting the evaluation and implementation of new systems and process improvements aligned with Monash Health’s strategic goals.

About You

You have a broad administrative background with highly developed organisational skills, a high attention to detail and strong communication skills. Through your hard working and enthusiastic nature you have the ability to adapt to changing priorities and targets and can manage a high workload. Previous supervision or management experience preferred.

In the role of Team Leader you will work within busy team based environments providing efficient and effective administrative support.

You will also bring:

• Advanced computer skills (Microsoft Office)
• High level communication skills
• Ability to work under pressure
• Experienced leader in administration and customer service, with strong conflict resolution and team performance skills.

• Digitally proficient in Microsoft Office
• Clear communicator with strong stakeholder engagement and report writing abilities.
• Organised, self-driven, and able to prioritise in fast-paced environments.
• Strategic thinker committed to continuous improvement and service excellence.

For a confidential discussion and to explore the opportunity further, please call Dani Smith -Operational Director Monash Children’s on 0428 592 320  

Position Description can be found below;

#6096 Customer Service & Admissions Team Leader – MCH PD.pdf

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date. 

Applications close: 14th November 2025