Elective Services Clerk - Surgical
Clayton, VIC, AU, 3168
Monash Health is a great place to work
Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage.
To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers.
About Us
Monash Health’s Elective Surgery Services delivers coordinated, patient-centred care across a wide range of surgical specialties, supporting patients from referral through to admission and treatment. Our teams work collaboratively across multiple hospital sites to ensure timely access to care, high standards of safety and quality, and a respectful, supportive experience for every patient.
About the Role
Are you a people-focused administrator who enjoys working in a fast-paced, team-oriented environment and supporting patients through an important stage of their healthcare journey?
Monash Health Elective Surgery Services is seeking enthusiastic and compassionate Clerical Staff to join our busy team on a full-time or part-time fixed term basis at Dandenong hospital. This is a rewarding opportunity to contribute to high-quality patient care by delivering efficient, respectful, and reliable administrative support across a range of surgical specialties.
As an Elective Surgery Clerk, you will play a key role in managing patients on the Elective Surgery Waiting List and supporting a smooth, well-coordinated surgical journey. You will be part of a large, supportive team that values collaboration, accountability, and patient-centred care.
Key Responsibilities
- Coordinate and deliver administrative functions related to elective surgery bookings across multiple sites
- Manage patient enquiries from referral through to admission
- Process Requests for Elective Admission (REA) documentation
- Complete accurate data entry and appointment scheduling using systems such as iPM, EMR, SMR, and Outlook
- Prepare, collate, and scan patient documentation in line with records management requirements
About You
You bring experience in healthcare administration, with strong computer literacy and a sound understanding of medical terminology and patient administration systems. You will demonstrate well-developed clerical and administrative capability, excellent communication skills, and a proactive approach to problem solving. Highly organised and adaptable, you will thrive in a dynamic healthcare environment, maintain a strong patient-centred focus, and show a genuine commitment to continuous professional development and service improvement.
Key Skills, Experience and Capabilities
- Proven experience performing a broad range of clerical and administrative functions in a healthcare or similar setting
- High-level computer skills, including Microsoft Office and electronic patient management systems (e.g. iPM/EMR)
- Strong written, verbal, and interpersonal communication skills with a collaborative, team-focused approach
- Excellent organisational, time management, and priority-setting skills in a fast-paced environment
- Demonstrated adaptability, resilience, and initiative when responding to changing priorities and challenges
- Strong patient and client focus, with a commitment to delivering respectful, timely, and person-centred care
In Return
As part of the Monash Health team, you will have access to:
- Salary packaging options to increase your take-home pay
- Ongoing professional development, training, and career progression opportunities
- A supportive and collaborative team environment
- Employee wellbeing initiatives, including access to an Employee Assistance Program (EAP)
- Opportunities to work across Victoria’s largest public health service
- A diverse and inclusive workplace that values respect, equity, and belonging
At Monash Health, you’ll be part of an organisation that makes a meaningful difference every day—supporting patients, communities, and your own career growth.
Our Culture & Values
At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement.
Our recruitment team plays a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.
You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.
We are Full hearted, Open minded and All in, enabling excellent service delivery and a positive candidate and employee experience every time.
For a confidential discussion and to explore the opportunity further, please call Amy Goeman on 0499 698 323.
Position Description can be found here.
We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.
Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’
Applications will be screened upon receipt and selection activity may commence prior to the closing date.
Applications close: 2nd March 2026.