Food and General Services Manager - Victorian Heart Hospital

Monash Health is a great place to work

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.

To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers.

Embark on a rewarding career and be part of a team where your dedication makes a difference in people’s lives.

About the Role:
Join our team in this unique leadership role as the Food and General Services Manager (F&GS Manager), responsible for overseeing the delivery of high-quality, customer-focused food and general services at the Victorian Heart Hospital.

This is a full time, Monday to Friday position based at the Victorian Heart Hospital in Clayton, reporting to the Support Services Manager. The F&GS Manager is responsible for managing a significant operational budget, leading the Food Services and General Services team, and ensuring the safety, efficiency and compliance delivery of services including patient services, ward support, departmental provisioning, infection prevention, and achieving and maintaining the highest food safety standards. We guarantee that no two days will be the same!

Key responsibilities include:

• Providing leadership and support to Food and General Services within the Victorian Heart Hospital
• Overseeing staff performance, development, and training compliance
• Management of rostering
• Managing budgets and resources to ensure financial accountability
• Ensuring quality, safety, and compliance with all standards and regulations

About You:
The F&GS Manager role requires an experienced leader with a proven record in managing diverse teams and building strong stakeholder relationships. You will have demonstrated capability in balancing competing demands, managing complex operations, and driving service improvements in line with Monash Health standards. You will have strong communication skills, with the ability to lead change, deliver on key performance indicators, and maintain compliance with safety, accreditation, and food safety standards, are essential.

This role calls for a collaborative and customer-focused approach, with a genuine passion for delivering exceptional experiences for patients, visitors, and employees. The ability to problem-solve effectively, foster positive team culture, and work cohesively with colleagues and external partners is vital. A background in healthcare or hospitality, combined with relevant qualifications in leadership, food safety, or service management, will be highly regarded.

You will also hold the following certificates:

• Relevant qualification in leadership
• Certificate II Food Safety Supervisor
• Minimum of three years’ experience in a leadership role preferably within healthcare or hospitality sector
• Certificate IV in Workplace Training and Assessment (desirable)
• Further qualifications in quality management systems (desirable)

In Return:
As F&GS Manager, you will play a vital role in driving and leading the Food and General Services teams to support patient care while working within a supportive and inclusive team culture. Monash Health offers ongoing opportunities for professional development and leadership training. You will also benefit from job stability within Victoria’s largest public health service, along with clear career pathways across support services and Monash Health.

As a Monash Health employee you will enjoy a variety of benefits, such as:

• Salary packaging options to increase your take-home pay
• Novated leasing for vehicle options
• Full-time employees accrue 5 week’s annual leave (pro rata for part-time employees)
• Free annual flu vaccinations
• Uniform and laundry allowance

About Us:
Our Support Services Team plays a vital role in supporting Monash Health’s mission to provide safe, high-quality care. We are a diverse and dedicated group committed to cleanliness, infection control, and patient wellbeing.

Meet Jeanette McCaughan, Team Leader of Support Services at Monash Health, and learn about the vital role of our General and Environmental Services teams.  

We’re proud of how our Support Services teams contribute to a safe, clean, and comfortable environment for patients and staff. 

Watch now to discover the rewarding opportunities in our General and Environmental Services team. 

For a confidential discussion and to explore the opportunity further, please call Paul on 0455 960 282.

Position Description can be found here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

To learn more about our organisation visit monashhealth.org

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’ 

Applications will be screened upon receipt and selection activity may commence prior to the closing date. Respectfully, applications from Recruitment Agencies will not be accepted.

Applications close: 22 September 2025