General Services Supervisor - Monash Medical Centre

Monash Health is a great place to work

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. 

To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers.

Embark on a rewarding career and be part of a team where your dedication makes a difference in people’s lives.

About the Role:      

Join our team as a General Services Supervisor to work at Monash Medical Centre based in Clayton. Being part of the Support Services leadership team and reporting to the General Services Manager, General Services Supervisors play a vital role in supporting PSAs, ESAs in the delivery of excellence in hygiene and patient care.

This role is perfect for those with dynamic leadership skills and a positive attitude with a passion for being part of a collaborative patient-focused team. 

Driving excellence across linen, pest control, washroom, and waste services to ensure operational objectives are met, you will be welcomed by a truly supportive and inspiring leadership team who encourage upskilling, growth and career development. 

Key responsibilities of General Services Supervisor include but not limited to:  

• Lead and mentor a team of Patient Services and Environmental Services Assistants
• Actively contribute to a positive team culture 
• Roster & timesheet management 
• Conducting inspections and cleaning audits of clinical and non-clinical areas and overseeing corrective actions
• Meet service key performance indicators 
• Deliver high-quality customer focused services 
• Manage site-wide cleaning, waste, linen and patient movement requests
• Management of staff performance and coordination of improvement plans

We currently have an opportunity available for 64 hours per fortnight. As this role is a relief Supervisor position, shifts can be anytime between 5:30 am and 11:00 pm, seven days a week, when required to relieve other shifts. Primarily shifts will be morning shifts during the week. The ideal candidate will have the ability to flex up to 76 hours per fortnight.

About You:

To ensure your success in this role, you will bring experience in patient services within a hospital, aged care or commercial cleaning setting and have the following demonstrated skills, experience and knowledge: 

• Demonstrated leadership skills to supervise and mentor a team is essential 
• Sound computer and MS suite skills required with time & attendance and HRIS knowledge desirable 

• Agility in multi-tasking and prioritising tasks

• Demonstrated knowledge of; and ability to maintain and improve cleaning, hygiene and infection prevention standards and practices
• Understanding of Victorian Public Hospital Cleaning Standards 
• Ability to undertake physical work including lifting, carrying and manual handling 
• Excellent communication skills with ability to implement written instructions and company policies & procedures  
• High standard of integrity and confidentiality required at all times 

In Return:

As a General Services Supervisor, you will play a vital role in supporting patient care while working within a supportive and inclusive team culture. Monash Health offers ongoing opportunities for professional development and leadership training. General Services Supervisors benefit from job stability within Victoria’s largest public health service, along with clear career pathways across support services. As a Monash Health employee you will enjoy a variety of benefits, such as:

• Salary packaging options to increase your take-home pay
• Novated leasing for vehicle options
• Full-time employees accrue 5 week’s annual leave (pro rata for part-time employees)
• Free annual flu vaccinations
• Uniform and laundry allowance

About Us:

The Support Services team is a collaborative and dedicated group that plays a crucial role in maintaining a safe, clean, and welcoming environment for patients, visitors, and staff. Our culture is built on respect, compassion, and excellence, and we are committed to continuous improvement and professional development.

About Monash Medical Centre:

Monash Medical Centre in Clayton is a major teaching and research hospital offering comprehensive specialist services, including surgery, medicine, mental health, and palliative care. An expansion is underway to construct a seven-storey tower that will increase surgical capacity, enhance maternity services, and support the growing healthcare needs of Melbourne's south-eastern suburbs.

Meet Jeanette McCaughan, Team Leader of Support Services at Monash Health, and learn about the vital role of our General and Environmental Services teams.  

We’re proud of how our Support Services teams contribute to a safe, clean, and comfortable environment for patients and staff. 

Watch now to discover the rewarding opportunities in our General and Environmental Services team. 

For a confidential discussion and to explore the opportunity further, please call Alan on 0438 512 516.

Position Description can be found here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date. 

Applications close: 9 October 2025