Gifts Processing & Database Officer

Monash Health is a great place to work

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.

Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.

To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers.

Embark on a rewarding career and be part of a team where your dedication makes a difference in people’s lives.

About the role

We’re seeking a detail-oriented team player to step into a key role supporting the Foundation’s donation management framework. Reporting to the Foundation Business Support Manager, you’ll process philanthropic contributions, maintain accurate donor data, respond to donor enquiries, and support relationship-building efforts across the team. This is a great opportunity to contribute to meaningful work in a collaborative and purpose-driven environment.

This is a full time ongoing opportunity based at Monash Medical Centre, Clayton, with travel to other Monash Health sites required on occasions.

Your key responsibilities will include:

• Process and record donations accurately and efficiently.
• Maintain up-to-date donor and gift data in the Foundation’s systems.
• Respond to donor phone enquiries and triage as needed.
• Assist with reporting and data integrity exercises.
• Support team operations and donor relationship activities

About us

The Monash Health Foundation is the fundraising department within Monash Health. Responsible for building meaningful partnerships with our donors and soliciting philanthropic support to purchase new equipment, invest in programs, research and people to enable Monash Health to provide the best care to consumers and their families.

Monash Health Foundation is looking for the best talent to join a dedicated, high-energy team of professionals who are relentless in pursuit of excellence, in support of the Monash Health Strategic Plan.

Monash Health is the largest public health service in Victoria, employing over 24,000 people who work across 40 locations delivering healthcare services through our hospitals and our extensive network of rehabilitation, aged care, community health and mental health facilities. As an equal opportunity employer, we are committed to a fair, non-discriminatory workplace that maximises the talent, potential and contribution of all. Monash Health is also committed to the Child Safe Standards

About You

You’re a detail-oriented and collaborative professional who takes pride in delivering accurate work and supporting donor engagement. You bring strong administrative and data skills, enjoy working with systems, and communicate with warmth and professionalism—especially when assisting donors over the phone.

You will bring:

• Sharp attention to detail and confidence working with data
• Strong communication skills and a warm, professional phone manner
• Experience using CRM or fundraising systems (Salesforce NPSP a plus)
• A collaborative mindset and ability to adapt in a fast-paced team
• Curiosity, integrity, and a positive, can-do attitude

What you need

You hold a relevant qualification—such as a degree or certificate in business, fundraising, finance, or data management along with experience in a not-for-profit or data-focused role.

You have strong administrative and data entry skills, with proficiency in Microsoft Office and familiarity with CRM systems (Salesforce NPSP or similar preferred). Your attention to detail, sound judgment, and ability to manage competing priorities make you a reliable and valued team member.

In Return

You’ll be part of a team where your contribution makes a real impact into people’s lives.

As a Monash Health employee you will enjoy a variety of benefits, such as:

• Salary packaging options to increase your take-home pay
• Full-time Employee 5 week’s annual leave (pro rata for part-time employee).
• Access to Healthwise Fitness Centre with salary packaging

• A supportive learning environment, mentorship and career guidance

For a confidential discussion and to explore the opportunity further, please call Sureha Iynkaran, on (03) 9594 2700.

Position Description can be found here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date. 

Applications close: 22 October 2025