Heath Records Clerk - ROI/Spoke - Various Sites
Clayton, VIC, AU, 3168
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We are looking for a full time clerical role that will be trained in a specific role as a Health Records Clerk.
This role will be from Wednesday to Sunday 8:30-5pm.
You will be expected to work independently when at spoke sites, sometimes by yourself or within a small Team without little supervision.
Main duties will be but not limited to:
- Prepping and Scanning against KPI’s
- Printing leader sheets
- Filtering documents
- Collection of documents from different sites and wards
- Ensuring confidentiality protocols are met with transport of medical records
- Reporting statistics and data to management
- Ability to work and travel across sites
- Have an understanding of Record Management
- Be involved in training
- Answering calls from internal and external stakeholders
- Handling calls such as ROI, Research and patients
Requirement to travel to other sites as you are overseeing spoke sites. You may go to Clayton , Sandringham, Dandenong or Kingston.
About Us:
Scanning Centre is based at Kingston. We had amalgamated Dandenong, Clayton and Casey medical records department in 2019.
Our Team processes documents from Sandringham, Victorian Heart Hospital, Clayton, Dandenong, Casey, all Mental Health/Community sites and SECASA.
Our Team operates with over 60 EFT, we have 5 Team Leaders overseeing their own direct reports under different portfolios and 2 Trainer and Auditors. We work alongside Clinical Support Services that manages digital uploads.
We collect, prep and scan medical records 7 days a week, 365 days in a year. We prep and scan over 400,000 pages a month whilst ensuring quality standards against the PROV guidelines are below 1.2% error rate.
Our department oversees various operations such as Double UR's, Research, Screening OP referrals, Release of Information (after hours) and electronic uploads.
This department has highly skilled staff who are able to process, audit, uphold data integrity with high standards.
About You:
To ensure your success in this role you will bring the following demonstrated skills, experience and knowledge:
Outline skills / experience / attitude
- Being a team player
- Honest and Transparent
- Enjoys challenges
- Works well under pressure
- Can adapt to constant changes
- Respectable communication skills
- Well mannered and well presented as you will be walking around wards and collecting notes
- Experience in managing a team including performance reviews and conflict resolution
- Learning on the spot
- Attitude of learning new things, taking on a challenges and a can do attitude
- Background in Health Information Services or hospital setting
Mandatory requirements of the role - qualifications, licences, memberships,
- Preferable - experience in working in a health information services department
For a confidential discussion and to explore the opportunity further, please call Julie Nguyen on 9594 2892.
Position Description can be found here
We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.
How to Apply
Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’
Applications will be screened upon receipt and selection activity may commence prior to the closing date.
Applications close: 29 October 2025