IT Operations Support Officer

Monash Health is a great place to work

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. 

To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers.

About the role

The position of IT Operations Support Level 2 forms part of the Customer Care Level 2 team within the Information Technology department.

The Customer Care Level 2 team is responsible for providing level 2 support in the delivery of end point ICT infrastructure and applications across Monash Health. This includes advanced troubleshooting of server, hardware, application and network support at a senior technical level.

The Customer Care Level 2 team is also responsible for supporting projects and other technology services as identified by the Director of Information Technology. The Customer Care Level 2 team is technology and customer focused and will work closely with both clinical and administrative teams to ensure the best possible outcomes for Monash Health clients and patients.

The Information Technology Services department is based at Clayton, however this position will be required to work across the various Monash Health sites. The position also includes the ability to work a rotating On-call Level 2 roster as required. This position reports to the Team Lead, Customer Care Level 2

Key result areas 

• Owning and resolving level 2 ICT faults, service requests, and queries within set SLAs.

• Ensuring ICT support tickets are managed in a timely manner and closed off with appropriate levels of documentation.

• Professional and customer focused communications via both the ICT ticket management system and phone.

• Provide advanced technical phone and email assistance as an escalation point in support of the Service Desk.

• Provide remote and on-site technical support to internal customers across a range of diverse technologies, including but not limited to networking services, application services, cloud services, server infrastructure, and end user devices.

• Support, provisioning, and configuration of hardware devices

For a confidential discussion and to explore the opportunity further, please call Peter Ta on 0400 194 275.

Position Description can be found here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date. 

Applications close: 2nd June 2025