IT Service Desk Technician

Monash Health is a great place to work

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.

Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.

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Embark on a rewarding career and be part of a team where your dedication makes a difference in people’s lives. 

About the Role: 

Join our team as a Service Desk Technician on a full time ongoing role to work at Monash Medical Centre based at Clayton.  

Information Technology at Monash Health supports a wide range of Information and Communication Technology (ICT) services and equipment throughout Monash Health. Reporting to the Customer Care Team Leader, the IT Service Desk Technician is responsible for providing support in the delivery of end point infrastructure and applications and the handling of operational queries from staff across Monash Health. An ideal role for seasoned IT Service Desk professionals or graduates alike, with the opportunity to practice your skills or learn in the largest public health organisation in Victoria.

The Customer Care team is a customer focused team and is required to work closely with both clinical and administrative teams to ensure the best possible outcomes for Monash Health clients and patients 

Key responsibilities for the position are as follows:

• Receiving and actioning service desk calls for ICT faults, service requests, and queries.
• Ensuring support tickets are managed in a timely manner and closed off with appropriate levels of documentation.
• Providing exceptional customer service including clear and professional communication.
• Supporting a wide range of applications and software including Microsoft/M365 products and various specialised medical software.
• Support, provisioning, and configuration of hardware devices.
• Ability to work a rotating On-call Level 1 roster if required.

include: requirement to travel to other sites, hybrid, etc, rotating roster, etc 

About Us: 

The Digital & Information Division is a division at Monash Health under one executive sponsor (Chief Digital & Information Officer) that combines five departments:

• Information Technology Operations. Delivers and supports the use and development of Information and Communications Technology across Monash Health.
• Digital Applications. Delivers and supports the use and development of Information and Communications Technology across Monash Health. Inclusive of Architectural governance and protocols.
• Business Intelligence. Delivers the data analytics and reporting function across both clinical and administrative data sets. Provides a data custodian role.
• Informatics (Medical & Nursing). Provides informatics leadership across medical, nursing and midwifery domains. Responds to evolving clinical informatics needs such as AI, clinician and patient experience and relationships with both government and clinical authorities.
• Program Management Office (PMO). The PMO serves as a centralised project management service for all projects related to Digital and Information division.

About You:  

To ensure your success in this role you will bring the following demonstrated skills, experience and knowledge: 

• Demonstrated 2+ years’ experience in an ICT Support Services/ Service Desk role or Customer Service based role.
• Strong analytical trouble shooting skills.
• Ability to resolve system faults relating to Level 1 technologies.
• Excellent verbal/written communication and documentation skills.
• Experience in supporting, or advanced use in, Microsoft products such as M365, Microsoft Office and Windows.

Mandatory requirements of the role - qualifications, licences, memberships,  

• Tertiary and/or Industry Qualifications in Information Technology
• This role requires the applicant to hold and maintain a current driver’s license valid in the State of Victoria.
• Ability to work a rotating On-call Level 1 roster if required.

In Return 

If you're ready to bring your customer service and technical expertise to a team that supports innovation and excellence in healthcare delivery, we'd love to hear from you.

For a confidential discussion and to explore the opportunity further, please call Solomon Gajjala on 0409 940 760.

Position Description can be found here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date. 

Applications close: 24 October, 2025