Medical Administration Officer

About Monash Imaging  

Monash Imaging incorporates services at Monash Medical Centre - Clayton; Monash Children’s Hospital Clayton; Victorian Heart Hospital, Dandenong Hospital, Dandenong; Casey Hospital, Berwick; Moorabbin Hospital, Bentleigh East; Kingston Centre, Cheltenham; Pakenham Health Centre (Women’s Imaging), Pakenham and two Dental sites at Cranbourne and Dandenong.   

Monash Imaging provides over 365,000 imaging examinations per year across all sites.   

Monash Imaging is a busy, multi-modality department providing diagnostic and therapeutic imaging services to the outer southeast region of Melbourne and West Gippsland for adult and paediatric patients. The environment will offer patients and families a friendly atmosphere together with innovative technology to deliver the very best patient experience.  

About the Roles  

Monash Imaging is seeking Medical Administrative Officers to join the Imaging administration network. 

As a Medical Administration Officer, you will be responsible for providing high-level customer service to patients across a variety of settings, including: 

• Reception duties, including meeting and greeting patients and their families 

• Managing the phone system and scheduling appointments for internal and external patients according to clinical requirements 

• Demonstrating excellent interpersonal and communication skills 

• Working as part of a rotational shift time roster  

• Day shift position shift times are: 7:30-16:00pm, 8:00-16:30pm and 8:30-17:00pm. 

• Afternoon shift position shift time is: 12:30 -21:00pm  

These administration officer roles are focused on delivering exceptional customer service to patients and their families. Working in a busy, team-based environment, you will provide efficient and effective administrative support, contributing to optimal patient care and the overall functioning of the service. 

About You 

You are passionate about helping others, especially in a challenging situation, is what drives you to provide exceptional support to our patients and their families. As the first point contact for many of our patients when they attend our unit, a welcoming manner with clear communication skills combined with empathy and patience is essential for this role. These administration positions will be based mainly at Monash Health imaging sites within the southeast corridor of Melbourne in response to rostering requirements  

What You Bring:

• Previous experience in radiology or medical administration would be an advantage      

• Excellent customer services skills and ability to remain calm and helpful in a challenging or changing environment.  

• Attention to detail coupled with ability to priority competing tasks and deadlines  

• Able to work autonomously as well as part of a wider multidisciplinary team  

• Hardworking, passionate, proactive dedicated work ethic  

• Flexible, adaptable, and inclusive team member  

• Ability to learn new computer software with ease  

What You Need:  

• Excellent verbal & written communication skills  

• Effective time management skills including planning and organisational skills     

• Ability to maintain confidentiality and privacy of patient information  

• Exceptional attention to detail  

Monash Health is a great place to work and now is the perfect time to join us and here is just a few reasons why! 

In 2022, Monash Health was nominated by LinkedIn as one of the top 25 organisations in Australia to grow your career. Our employees enjoy a range of benefits including:  

• Salary packaging options that increase your take-home pay  

• Comprehensive Health and Wellbeing program  

• 5 weeks annual leave   

• Free vaccinations  

• Private health insurance at discounted rates  

• Health imaging services   

• + more