Outpatient Services Manager - MLSAI

Monash Health is a great place to work

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. 

To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers.

About Us – Monash Lung Sleep Allergy Immunology (MLSAI)

Monash Lung Sleep Allergy Immunology (MLSAI) is now one of Australia’s largest centres for respiratory and sleep medicine. Renowned for delivering exceptional clinical care, the department is also recognised for its excellence in both clinical and laboratory research.
Our mission is to lead in the provision of high-quality tertiary care, improving health outcomes for children and adults living with respiratory diseases and sleep disorders.

Come join us and lead our team as The Outpatient Services Manager on a Full Time basis based at Monash Medical Centre, Clayton.

Lead, Innovate, and Inspire in a role that shapes patient-centred care and operational excellence across one of Victoria’s most diverse and innovative speciality services. This is your opportunity to guide a forward-thinking team within Monash Health, driving outstanding care and continuous improvement.

Role Overview - Outpatient Services Manager

The MLSAI Outpatient Services Manager leads a comprehensive, fast-paced service structure that includes a five-day outpatient operation, a three-day-per-week daytime unit, and a six-night inpatient sleep service. You’ll manage a dedicated team of three Team Leaders plus 15+ staff, continually refining workflows and service delivery to meet changing needs and KPIs while fostering collaboration across care settings.

In addition to this, you will also:

• Lead and develop a multidisciplinary team, including 3 Team Leaders and 15+ staff.
• Drive improvements to ensure high-quality, patient-centred service delivery across MLSAI and Monash Health.
• Coordinate administrative workflows and information flow to support operations.

What you’ll do and why it matters

Your primary objective is to develop and implement strategic plans that optimise administration and the patient experience across MLSAI and Monash Health. You’ll recruit, train, and deploy personnel, allocate responsibilities, manage office space, and monitor costs to meet budget outcomes. By streamlining procedures and engaging stakeholders to adopt updated workflows, you’ll foster continuous improvement and elevate patient care.

You’ll also lead staff development through Give Me 5 sessions and other training while ensuring rostering and rotations align with operational needs.

• Develop strategy and implement plans to optimise administration and patient experience.
• Recruit, train, and allocate responsibilities; manage office space and rostering.
• Ensure OH&S policies, budget outcomes, and regulatory compliance.
• Plan, coordinate, and streamline administrative procedures and systems; drive updated workflows.
• Engage stakeholders to adopt new processes; lead continuous improvement initiatives.
• Lead staff development through Give Me 5 sessions and targeted training; monitor performance.
• Maintain proficiency with MLSAI and hospital databases (Medilink, Nexus, Respiro, iPM, SMR, M365, Teams) for reporting and decision-making.
• Represent administration and support functions in department meetings.

Your Profile: What You’ll Bring

You bring exceptional leadership and people management skills to guide a multidisciplinary team through complex workflows. Your management and teaching capabilities will foster growth from onboarding to advanced practice. A high level of IT proficiency is essential to navigate multiple systems, enabling efficient workflows and data-driven decisions. You’ll apply a sharp eye for process improvement, engaging stakeholders to implement updated procedures, and you’ll quickly adapt to new programs and evolving KPIs while delivering outstanding patient care in a forward-thinking, technology-enabled setting.

You are also able to:

• Lead, coach, and develop a diverse team; foster collaboration and growth.
• Promote ethical practice and multicultural sensitivity; encourage knowledge sharing.
• Build strong relationships with colleagues, patients, and external partners.
• Champion adaptability, accountability, and continuous learning in a fast-paced environment.

\What We Offer

Monash Health supports your professional growth in a dynamic, inclusive workplace. You’ll have access to cutting-edge tools and systems, ongoing development opportunities, and a supportive leadership team committed to your success. The role offers a competitive salary, benefits, and a clear path for career progression and leadership impact within MLSAI and Monash Health.

• Dynamic, supportive environment with a focus on professional development.
• Access to cutting-edge tools, systems, and technology.
• Competitive salary and benefits; opportunities for career progression.
• Collaborative culture that values innovation, learning, and high-quality patient care.  

Benefits of working at Monash health: 

• Salary packaging 

• On-site fitness centre 

• On-site subsidised car parking 

• Monthly ADO’s (full time only) 

• Access to private health insurance, salary packaging and industry banking at competitive rates. 

For a confidential discussion and to explore the opportunity further, please call Karen Newman-Operations Manager on 0400 818 056   

To view the Position Description, please click the link below:

Outpatient Services Manager - MLSAI Position Description

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date. 

Applications close 9th September 2025.