Patient Liaison Officer

Monash Health is a great place to work

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. 

To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers.

About the Role 

The role on offer is for a Patient Liaison Officer (full time, ongoing) to work at Monash Medical Centre Clayton. There are two positions available, one will be Tuesday – Saturday, and the other Monday - Friday. Please state your preference for working days in your application. Hours can be either 7:30 - 16:00 or 8:00 - 16:30. This role in the Revenue Services team is crucial for ensuring correct patient classification and maximising revenue to Monash Health. Your responsibilities will include:  

• Speak with patients and their families regarding their election choices and completing appropriate paperwork (Private, TAC, WorkCover, Medicare Ineligible, Veteran Affairs)  

• Perform private health eligibility checks  

• Liaise with clinical staff for information on a patients status as well as completion of required certificates  

• Ensure all paperwork is completed correctly and submitted to Revenue Services in a timely manner  

• Update iPM, EMR and PBRC with up-to-date information as needed  

About Us 

The Patient Liaison Officers (PLO) are part of Revenue Services in the Finance department and work across the 6 major campuses. This is an on-site role requiring effective communication with patients, families, clinicians, insurers and colleagues. The Patient Liaison team work across all 7 days as needed at each site.   

About You 

You will have a proven ability to learn and apply knowledge related to customer service and excel at multitasking with keen attention to detail. You demonstrate critical self-evaluation and reflection, maintaining a professional and respectful demeanour, and exhibit consistent and reliable performance. Building and maintaining relationships across various levels of the organisation will be 2nd nature to you and is crucial to this role. You must be willing and able to work at any of our 6 major campuses when required. To ensure your success in this role you will also bring the following demonstrated skills, experience and knowledge:  

• Experience in a customer service role or a similar field, and the ability to strike up a conversation with anyone.  

• Experience with iPM and intermediate skills with computer software—such as Microsoft Office applications.  

• Strong verbal, written, and interpersonal skills are required, including the ability to report and present information effectively.  

• You should also be able to demonstrate the ability to work both independently and as part of a team, prioritize tasks, and meet deadlines.  

If you don't have iPM experience, but are great at learning new things and have a positive can-do attitude, please still apply as ongoing training is provided. 

For a confidential discussion and to explore the opportunity further, please call Tahnee on (03) 9594 6441 (Monday & Tuesday).

PLO Position Description can be found here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date. 

Applications close 11th December, 2024.