Patient Navigator Haematology and Oncology
Clayton, VIC, AU, 3168
Monash Health exists to reimagine care, so that people can live their best lives.
We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience.
As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice.
Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.
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Help shape the future of healthcare at Monash Health and embark on a rewarding career where your dedication makes a difference in people’s lives.
About Us
The Monash Children’s Cancer and Haematology Centre (MCCHC), located within Monash Medical Centre (MMC), is a key component of Monash Children’s Hospital (MCH), providing care to approximately 30% of Victoria’s paediatric cancer patients. The service is also the primary treating team at Monash Health for children requiring outpatient management of haematological conditions.
The MCCHC brings together a dedicated paediatric haematology and oncology service within a purpose-built inpatient ward and adjoining day treatment centre. This integrated model supports the delivery of safe, high-quality, and patient-centred care for children and their families across the cancer and haematology continuum. The service continues to provide a comprehensive suite of ambulatory services, including medical oncology and haematology specialty clinics, nurse-led clinics, multidisciplinary clinics, and a day treatment service.
With capacity for 16 inpatient beds and 12 ambulatory beds, the service is designed to meet current and future care demands. The contemporary model enables the incorporation of advancing therapies and technologies, ensuring the Centre evolves in step with the rapidly changing healthcare landscape and continues to improve outcomes and experiences for paediatric patients and their families.
About the Role
A fantastic opportunity exists for an experienced health administrator to join the Monash Children's Cancer and Haematology Centre as a Patient Navigator, serving as a vital first point of contact for patients, families, and referrers across the cancer care pathway. This Monday to Friday role plays a central part in ensuring children and adolescents with cancer receive timely, coordinated access to the care they need, through efficient appointment management, referral coordination, and exceptional customer service.
About You
You are a skilled and compassionate health administrator who thrives in a fast-paced clinical environment and takes pride in delivering an exceptional experience for patients and families at what can be one of the most challenging times in their lives. You bring strong organisational ability, confident communication skills, and a natural aptitude for managing competing priorities with accuracy and care. You are a collaborative team player who is comfortable working independently and understands the importance of getting the details right in a complex, high-stakes setting.
- Solid hospital administration experience, including coordination of appointments, referrals, and patient records within a busy inpatient or outpatient healthcare environment
- Strong proficiency with patient administration and electronic medical record systems, ideally including iPM and Epic, with well-developed IT skills across the Microsoft Office Suite
- Excellent customer service and communication skills, with a demonstrated ability to engage respectfully and effectively with patients, carers, and clinical staff across a range of situations
- Proven ability to prioritise and problem-solve, managing multiple tasks with minimal supervision while maintaining high attention to detail and a commitment to continuous improvement
Why you will love working with us
Ours is a connected team with strong shared values and an unwavering commitment to excellence. We are a highly skilled, collaborative, and welcoming team where the only limit in your career is you. Upon your appointment, we will provide you with:
- Professional development courses, seminars and mentoring
- Opportunities for you to use your experience in the role to inform and drive initiatives within the broader units and programs
- Salary packaging
- Onsite Gym options and ability to join Fitness Passport - your pass to an extensive choice of fitness facilities
For a confidential discussion and to explore this opportunity further, please reach out to Rhiannon Barrow Acting Nurse Manager 0417 913 230
Position Description can be found here
Our Culture and Values
At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement.
Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.
You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.
We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time.
We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.
How to Apply
Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’
Applications will be screened upon receipt and selection activity may commence prior to the closing date.
Applications close: Sunday 14th June