Patient Relationship Officer JMPH

About Jessie McPherson Private Hospital  

Jessie McPherson Private Hospital is a tertiary level Private Hospital which has been co-located at Monash Medical Centre Clayton since 1987. Our co-location with Monash Health provides a unique opportunity for access to world renowned research and teaching facilities. The relocation of the JMPH Cardiac services to the Victorian Heart Hospital (VHH) in March 2023, has resulted in Cardiac Services being re-branded to Monash Heart Private (operated by Jessie McPherson Private Hospital). Jessie McPherson Private Hospital also has a wider official specialist role for greater Melbourne, regional Victoria and interstate in such specialties as cardiology, cardiothoracic surgery, neuro-surgery, gastro surgery, high acuity maternity and neonatal services. 

Administration Patient Relationship Officer Role - Jessie McPherson Private Hospital 

Working in healthcare has never been more important or meaningful  

• Join our administration team  

• Full-time, Part-time and casual shifts available  

• Monday – Sunday, 24 hours, rotating roster  

• Make your mark and deliver exceptional administrative services in a high-level patient-centred care environment   

About Jessie McPerson Private Hospital 

Make A Difference To The Lives Of Others While We Make A Difference To Yours.  

Jessie McPherson Private Hospital has been caring for Victorians for over 90 years, playing a vital role in providing a range of specialist private hospital care for our community.  

We recognise our staff are the key to us delivering the excellent patient centred care we aspire to deliver. We provide our staff with a work environment that is supportive and fulfilling with opportunities for career growth and professional development.  

Our close affiliation with Monash Health allows staff the rare and desirable opportunity to work in a private hospital setting with access to tertiary facilities and support when needed.  

About the Role 
The Patient Relationship Officer role operates within a range of competencies and skills that are required to ensure the effective and smooth management of admissions, discharges and transfers across the hospital. This is a permanent full-time or part-time position, working across multiple locations. You’ll be welcomed into a positive and supportive environment, passionate about delivering care to a diverse and growing local community. You’ll also enjoy working in brand new facilities in a dedicated heart hospital. The Victorian Heart Hospital will be Australia’s first dedicated heart hospital. Key duties and responsibilities:  

• Provide friendly, courteous & professional greetings and support to all visitors  

• Reception meet and greet  

• Admitting and discharging patients  

• Great customer service is essential for this role.   

• Working on a rotational roster  

About You  

You are a proactive individual who enjoys fast paced environment and is able to work effectively in an independent role. Prioritising comes naturally to you and being in a hospital environment you exhibit integrity, compassion, accountability, respect and excellence.  

What we are looking for?  

• Proficient computer skills   

• Positive attitude  

• Excellent customer service and communication skills  

• Proactive, organised and able to work autonomously  

• Excellent time management skills  

• Effective communication, interpersonal skills and the ability to incorporate phone etiquette.  

• Present with empathy and sincerely  

• Quick to learn new skills  

• Experience of iPM and webPAS systems will be beneficial  

Benefits of working at Jessie McPherson Private Hospital: 

• Salary packaging options that increase your take-home pay  

• 5 weeks annual leave for all full time employees (Pro rata for part-time)  

• On-site subsidised car parking  

• A comprehensive Health and Wellbeing program  

• Free flu vaccinations  

• Private health insurance at discounted rates  

• On-site fitness centre   

For a confidential discussion and to explore the opportunity further, please call Kathryn Findsen-Lees on 0476 233 346. 

Position Description can be found here 

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values. 

How to Apply 

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’ 

Applications will be screened upon receipt and selection activity may commence prior to the closing date. 

Applications close June 10th, 2025.