Patient Relationship Officer JMPH

About Jessie McPherson Private Hospital 

Jessie McPherson Private Hospital has cared for Victorians for more than 95 years. As a standalone, not-for-profit private hospital owned by Monash Health, we provide specialist private hospital services for Melbourne's south-east and the wider Victorian community. 

Located at Monash Medical Centre in Clayton, Jessie McPherson Private Hospital operates as a distinct private hospital within the Monash Health network, with the benefit of close connection to the capability, infrastructure and multidisciplinary expertise of a major tertiary health service. 

We also operate Monash Heart Private at the Victorian Heart Hospital, providing private cardiac care within Australia's first dedicated cardiac hospital. 

Our people work in a connected, supportive hospital environment where collaboration, continuous learning and high-quality patient care go hand in hand. Whether you're joining us for the first time or continuing your career within the Monash Health network, you'll be part of a team committed to making a meaningful difference for patients, families and one another. 

Working in healthcare has never been more important or meaningful 

• Join our administration team 

• Full-time, Part-time and casual shifts available 

• Monday – Sunday, 24 hours, rotating roster 

• Make your mark and deliver exceptional administrative services in a high-level patient-centred care environment 

Make A Difference To The Lives Of Others While We Make A Difference To Yours. 

Our close affiliation with Monash Health allows staff the rare and desirable opportunity to work in a private hospital setting with access to tertiary facilities and support when needed. 

About the Role

The Patient Relationship Officer role operates within a range of competencies and skills that are required to ensure the effective and smooth management of admissions, discharges and transfers across the hospital. This is a permanent full-time or part-time position, working across multiple locations.  You’ll be welcomed into a positive and supportive environment, passionate about delivering care to a diverse and growing local community. You’ll also enjoy working in brand new facilities in a dedicated heart hospital. 

The Victorian Heart Hospital will be Australia’s first dedicated heart hospital. 

Key duties and responsibilities: 

• Provide friendly, courteous & professional greetings and support to all visitors 

• Reception meet and greet 

• Admitting and discharging patients 

• Great customer service is essential for this role. 

• Working on a rotational roster 

About You 

You are a proactive individual who enjoys fast paced environment and is able to work effectively in an independent role. Prioritising comes naturally to you and being in a hospital environment you exhibit integrity, compassion, accountability, respect and excellence. 

What we are looking for? 

• Proficient computer skills 

• Positive attitude 

• Excellent customer service and communication skills 

• Proactive, organised and able to work autonomously 

• Excellent time management skills 

• Effective communication, interpersonal skills and the ability to incorporate phone etiquette. 

• Present with empathy and sincerely 

• Quick to learn new skills 

• Experience of iPM and webPAS systems will be beneficial 

Benefits of working at Jessie McPherson Private Hospital:

• Salary packaging options that increase your take-home pay 

• 5 weeks annual leave for all full time employees (Pro rata for part-time) 

• On-site subsidised car parking 

• A comprehensive Health and Wellbeing program 

• Free flu vaccinations 

• Private health insurance at discounted rates 

• On-site fitness centre