Patient Services Assistant - Monash Medical Centre

Monash Health is a great place to work

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. 

To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers.

Embark on a rewarding career and be part of a team where your dedication makes a difference in people’s lives.

About the Role:                                                           

Join our team as a Patient Services Assistant on a permanent part time ongoing basis and a fixed term basis to work at Monash Medical Centre, Clayton. These roles have responsibility for the effective provision of ward based support to Nursing in the delivery of patient care and incorporates cleaning and patient meal services, patient transfer between wards, mortuary transfers and can involve patient lifting & turning inpatient bed areas under the direction of Nursing/Midwifery employees. The roles will provide a high quality, customer focused service to internal and external customers. Efficient communication and timely responses to requests for service are paramount for this position in achieving sustainable service delivery. The ideal candidate will enjoy working within a committed team who strive to consistently deliver high quality and efficient cleaning services and patient care.

In these roles, you will be rostered to work the following shifts each week subject to the position(s) selected below. Please indicate the number of the role/s you wish to apply for in order of preference in your application.

1.    PSA - Ward based 

8hrs hours per fortnight

Every second Thursday 06:30 - 15:00

2.    PSA - Ward based 

8hrs hours per fortnight

Thrursdays 06:30 - 10:30

4.    PSA - Endoscopy 

45 hours per fortnight
Monday to Friday 16:00 - 20:30

5.    PSA - Endoscopy 

45 hours per fortnight
Monday to Friday 16:00 - 20:30

6.    PSA - Haemodialysis
30 hours per fortnight

Monday & Tuesday 14:00 - 2200

7.    PSA – Emergency Department

48 hours per fortnight

Monday, Wednesday & Friday 06:30 - 1500

8.    PSA – Emergency Department
8hrs hours/fortnight

Every second Wednesday 14:15 -22:45

Your responsiblilities will include, but are noy limited to:

•    Ward and department cleaning
•    Patient transfers
•    Bed making

•    Use of lifting equipment, bed mover and wheelchairs
•    Assisting nursing staff as requested
•    Transfer and cleaning of ward equipment
•    Ward errands

9.    PSA – Lifting Team 
80 hours per fortnight 
07:30 – 16:00 (Monday, Thursday-Sunday)

Your responsiblilities will include, but are not limited to:

•    Mortuary Transfers
•    Repositioning patients 
•    Assisting Nursing staff transferring patient in or out of bed  •    Bed moves within ICU and wards
•    Use of manual handling equipment (hoists, gazundas, hover mats etc)

About Us:

Support Services is responsible for the provision of non-clinical services that includes food services, patient support, porters, cleaning, linen, pest control, central production kitchen, waste management, car parking, hygiene services and some retail services.

About You:
•    Certificate III Health Services Assistant (Essential) 

•    Previous experience as a Patient Services Assistant (Desirable)
•    Excellent verbal and written communication skills
•    A commitment to delivering excellent customer service
•    Takes pride in your work with great attention to detail
•    Has great time management skills and ability to prioritise tasks
•    Excellent understanding of patient identification procedures
•    Ability to comprehend and follow written instructions and procedures
•    Able to undertake physical work including lifting, carrying and manual handling
•    Excellent understanding of cleaning methodologies and infection control procedures
•    A strong commitment to working effectively as part of a team

In Return:

•    Uniform and Laundry Allowance 
•    Supportive working environment 
•    Providing an important service to our patients. 

For a confidential discussion and to explore the opportunity further, please call Alan Kurrle on 0438 512 516.

Position Description can be found here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

To learn more about our organisation visit monashhealth.org

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’ 

Applications will be screened upon receipt and selection activity may commence prior to the closing date. Respectfully, applications from Recruitment Agencies will not be accepted.

Applications close: 7 April 2025