Quality Manager, Support Services
Clayton, VIC, AU, 3168
Monash Health exists to reimagine care, so that people can live their best lives.
We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience.
As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice.
Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.
Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.
To see first-hand what our colleagues think about working here, take a look at the following short videos monashhealth.org/careers.
Help shape the future of healthcare at Monash Health and embark on a rewarding career where your dedication makes a difference in people’s lives.
About the role
As the Quality Manager, Support Services, you’ll lead the quality, safety, governance, risk, accreditation and continuous improvement agenda across a diverse portfolio of essential support services.
Working closely with the Director Support Services, Monash Health senior leaders and our wider Support Services team you’ll drive strategic improvement, strengthen quality and training systems, manage organisational risk and build a strong culture of safety and continuous improvement.
This is an opportunity to influence meaningful change across the Support Services portfolio and help deliver safer, higher-quality experiences for patients, consumers and employees.
This role is full time, ongoing. While predominately based at Monash Medical Centre Clayton, you’ll also work across other Monash Health sites to meet business needs and to support the teams.
About the Support Services team
Support Services plays a critical role in keeping Monash Health’s hospitals safe, efficient and well supported.
The team oversees patient food services and a large central production kitchen, environmental services, linen, portering, ward support patient services assistants, waste management, pest control, washroom services, vending and other essential support functions.
In this role, the Quality Manager, Support Services will work across this diverse portfolio, partnering with leaders and teams to strengthen quality, training, performance and service delivery.
About you
You’re an experienced quality, safety and improvement professional who thrives in complex environments and enjoys turning opportunities into meaningful outcomes. You’ll bring strong experience leading teams and fostering collaboration. You’re results-focused, a natural communicator (written and verbal) with a flair for reporting.
You’ll bring:
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Strong expertise in quality, risk and governance management.
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Extensive practical knowledge of NSQHS Standards and relevant regulatory requirements.
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Experience leading quality improvement, training development, organisational change and strategic projects.
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Strong analytical, problem-solving and reporting skills.
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Excellent stakeholder engagement and influencing skills.
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Experience in incident management, risk assessment and organisational learning.
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A collaborative, positive and outcomes-focused leadership style.
Experience in Support Services quality or management, hospitality or a similarly large, regulated environment for a minimum of 5 years will be highly regarded.
Why you'll love working with us:
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Make an impact at scale across a large and diverse health service.
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Influence strategic decisions and work closely with senior leaders.
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Lead meaningful improvement that directly supports patients, consumers and employees.
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Enjoy variety and challenge across a complex portfolio of essential services.
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Grow your expertise across quality, safety, risk, governance and accreditation.
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Join a collaborative, purpose-driven team committed to making a difference every day.
For a confidential discussion and to explore this opportunity further, please reach out to Sharon McNulty on 95942039
Position Description can be found here
Our Culture and Values
At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement.
Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.
You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.
We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time.
We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.
How to Apply
Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’
Applications will be screened upon receipt and selection activity may commence prior to the closing date.
Applications close: 12 October 2026.