ROI Administration

Job Requisition ID:  3150
Legal Entity:  Monash Health
Location: 

Clayton, VIC, AU, 3168

Employment Type:  Full Time
Posting Date:  3 Feb 2025

 

Monash Health is a great place to work

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.

To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers.

 

Release of Information Clerk - Monash Medical Centre

  • To action all ROI and FOI requests received by the department in a timely manner and ensuring KPIs are met. 

  • Position requires excellent attention to detail, IT and communication skills. 

  • Full time, Ongoing Position available. 

 

About Us 

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare for people at every life stage. With 25,500 employees, we provide care to south-eastern metropolitan Melbourne and rural Victoria from over 40 locations, via telehealth, within local communities and in people’s homes. Each year: 

  • We provide more than 3.6 million episodes of care to our community, 

  • More than 293,000 people are admitted to our hospitals, 

  • Close to 250,000 people receive care at our three emergency departments, 

  • We respond to more than 65,000 ambulance arrivals, 

  • We perform more than 55,000 surgical procedures, and 

  • We deliver more than 10,000 babies. 

As an equal opportunity employer, we are committed to a fair, non-discriminatory workplace that maximises the talent, potential and contribution of all. Monash Health is also committed to the Child Safe Standards. 

 

About the Role 

As a part of large team, your responsibilities will include: 

  • Handling of incoming telephone calls and written requests from internal and external parties 

  • Handling and maintaining medical records in accordance with standard operating procedures 

  • General reception and customer service duties 

  • Tracking the location of all medical records/documents that pass through the department, and those known to be located in other departments of the hospital 

  • Preparation of hardcopy records for scanning 

  • Processing Freedom of Information applications in preparation for send out to applicants 

  • Facilitate the timely, efficient and confidential transfer of medical records or health information to external requestors 

 

About You 

You are highly organised, with great attention to detail, and you enjoy the variety that comes from a fast-paced clerical role where priorities can and do change.  Multi-tasking comes naturally to you and in addition, you have well developed IT, written and verbal communication skills. Previous experience in a Scanning Centre is preferred but not essential. 

 

Employee benefits include: 

  • Salary packaging to optimise your take home pay 

  • Onsite parking 

  • Onsite gym and fitness centre

 

For a confidential discussion and to explore the opportunity further, please call Hayley Capiron, Release of Information Manager on (03) 9594 2302.

Position Description can be found here

 

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

 

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date. 

Applications close 18th February, 2025.