Site Liaison Officer - Clayton
Clayton, VIC, AU, 3168
Monash Health exists to reimagine care, so that people can live their best lives.
We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience.
As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice.
Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.
To see first-hand what our colleagues think about working here, take a look at the following short videos monashhealth.org/careers.
Site Liaison Officer
Are you the person who notices what others miss?
Do you have a background in facilities management, engineering, building services, or healthcare infrastructure?
Are you the person who can walk through a site and spot a facilities or operational issue before it becomes a bigger problem?
Do you enjoy building relationships and working with customers, frontline stakeholders, site leaders, and technical teams to get the best outcomes?
If you're looking for an opportunity to use your facilities or engineering knowledge in a highly visible role where you can make a real impact across one of Victoria's largest healthcare environments, we'd love to hear from you.
About the Role
Join our team as a Site Liaison Officer at Monash Medical Centre, Clayton on a full-time, ongoing basis. Reporting to the Client Services Manager, you will work closely with Capital, Engineering and Facilities teams while acting as a key on-site representative across the hospital campus.
This is a highly visible, hands-on role that requires more than strong stakeholder skills. Success in this position comes from having a practical understanding of facilities operations, engineering services, and complex site environments, enabling you to recognise issues, coordinate solutions, and work effectively with multiple teams.
Based at Clayton and on a Full Time Basis, you will serve as the vital connection between hospital site leadership and facilities, engineering, and capital works teams.
Why this role is different
Unlike traditional liaison or customer service positions, this role sits at the intersection of operations, facilities management, engineering services, major capital works, and stakeholder engagement.
You'll use your technical understanding to support site operations, influence outcomes, coordinate critical activities, and help ensure the hospital environment remains safe, functional, and welcoming for patients, staff, and visitors.
Key responsibilities include:
- Acting as the primary liaison between hospital site leadership and facilities, engineering, and capital works teams
- Supporting capital projects and facilities teams through site coordination, communication, signage, and wayfinding
- Monitoring, escalating, and supporting the resolution of site-based issues in shared/common areas
- Assisting with car parking operations, space management, and meeting room coordination
- Maintaining a strong on-site presence to proactively identify and address operational issues
- Building strong relationships with clinical and non-clinical stakeholders to support service delivery
This role may occasionally involve travel to other sites at times to support network-wide initiatives and projects.
About You
To succeed in this role, you'll bring a solid background in facilities management, engineering, building services, asset management, or a related field, together with a passion for stakeholder engagement and operational excellence.
You will have:
- Proven experience in a similar role or environment
- Experience and/or knowledge of working within facilities management, engineering, building services, maintenance, or asset management environments
- The ability to understand facilities and engineering issues and confidently engage with technical teams
- Strong stakeholder engagement and relationship management skills
- Experience navigating complex operational environments, ideally within healthcare, government, education, or large commercial facilities
- Excellent communication, problem-solving, and organisational skills
- A proactive approach and the confidence to identify, escalate, and help resolve site-based issues
Ready to make an impact?
If you enjoy being out on site, building relationships, solving problems, and making a genuine difference in a complex healthcare environment, we'd love to hear from you. This is an opportunity to combine your facilities or engineering expertise with strong stakeholder engagement skills while supporting the delivery of safe, efficient, and high-quality services across one of Australia's largest health services.
For a confidential discussion and to explore this opportunity further, please reach out to Payal Hemdev | Client Services Manager at payal.hemdev@monashhealth.org
Position Description can be found below:
#8166_Site Liaison Officer.pdf
Our Culture and Values
At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement.
Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.
You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.
We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time.
We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.
How to Apply
Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’
Applications will be screened upon receipt and selection activity may commence prior to the closing date.
Applications close: 28th August 2026