Smile Squad Team Coordinator
Clayton, VIC, AU, 3168
Monash Health exists to reimagine care, so that people can live their best lives.
We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience.
As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice.
Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.
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Join us as we deliver Smile Squad, the Victorian Government’s free school dental program. It’s fun and rewarding and offers you great variety in your job.
We are currently seeking a highly motivated experiences team coordinator who enjoys being part of a dynamic work environment to join our team on a full time basis. This role will suit someone with a warm disposition, an attention to detail and a proven track record of delivering exceptional care and customer service.
About the Role
Through effective and efficient team leadership, you will be responsible for delivering key performance indicators; supporting the delivery of a high professional and clinical standard; general clinic administration such as rostering, UKG, Riskman, staff management and school liaising to coordinate the dental health services that we deliver.
Reporting to the Operations Manager you will be working closely with the Senior Dental Therapist and the Senior Management Team and will have a key role in ensuring high quality care is provided in partnership with the patient to best address their individual needs and those of the community.
This role is responsible for overseeing the facilitation of the State Government school dental program initiative, Smile Squad, which provides free dental services to government primary, secondary and special schools. Alongside this they will also be responsible for assisting with the delivery of the Monash Health Dental Services (MHDS) school dental programs, which is key to Smille Squad’s vision to bringing primary health care services to those who are otherwise unable to access them.
They will take a comprehensive, hands-on approach to oversee and facilitate service coordination and delivery to ensure the program meets its objectives. This will include management of all schools
About You:
You will be a strong communicator with exemplary people leadership skills with the ability to work collaboratively with a diverse group of people, excellent written and verbal communication skills and sound working knowledge of computer systems including Unity, Titanium, UKG and Microsoft Word and Excel.
Your clinical knowledge and competence within complex dental services will be of the highest standard paired with your commitment to best practice Infection Prevention and Control processes.
- Experience in a similar program coordination role and subsequent experience providing management and leadership across a team in a proactive and engaging manner that develops team performance and capability.
- Ability to identify problems and developing creative, innovative and consistent solutions
- Adaptability and ability to lead a team in times of change.
- Effective negotiation and conflict resolution skills with proven ability to use initiative and make decisions relevant to the role.
- Demonstrated ability to work constructively with team members who may have different viewpoints.
- Managing time and priorities; meeting timelines and reporting requirements, delegating tasks as appropriate.
- Well-developed analytical and conceptual skills.
- Demonstrated excellent communication skills, both written and verbal and including computer literacy skills with a high attention to detail.
- Demonstrated ability to identify and review processes and implement process improvement initiatives.
- Strong team focus.
In Return
· You will work in a team with a diverse range of experience to enhance your development
· Be part of an expanding service with multiple projects focusing on improving service delivery and improving the client experience
· Career Progression Opportunities
· Ongoing training and development
For a confidential discussion and to explore the opportunity further, please call Monika Toth on 0404 488 366.
Position Description can be found here
Our Culture and Values
At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement.
Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.
You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.
We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time.
We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.
How to Apply
Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’
Applications will be screened upon receipt and selection activity may commence prior to the closing date.
Applications close: 15 September, 2026